<div dir="ltr"><div>I'd point him here: <a href="https://support.mozilla.org/en-US/products/firefox/fix-problems/slowness-or-hanging">https://support.mozilla.org/en-US/products/firefox/fix-problems/slowness-or-hanging</a></div><div><br></div><div>Cheers,<br></div><div>D<br></div></div><div class="gmail_extra"><br><div class="gmail_quote">On Wed, Aug 23, 2017 at 10:02 AM, Gervase Markham <span dir="ltr"><<a href="mailto:gerv@mozilla.org" target="_blank">gerv@mozilla.org</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">A friend just wrote to me, after attempting to switch back to Firefox<br>
from Edge):<br>
<br>
"I couldn't get firefox to work properly (taking 30s just to load the<br>
google home page),"<br>
<br>
This is frustrating. He lives a long way from me, so I can't go round to<br>
his house. He is reasonably technical, but doesn't have much time. What<br>
can I ask him to do to diagnose the problem? Do we have a way for an end<br>
user to send in a performance log without struggling with complex addons<br>
and long lists of instructions?<br>
<br>
Gerv<br>
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</blockquote></div><br></div>