<div dir="ltr"><div><div><div>Hello John, thank you for reporting this problem.  Do you have a bugzilla account, or know how to get one?  It's better to report crashes and other bugs through bugzilla because there we have the proper tools to track the bug and get the right people to look at it.<br><br></div>Another thing: if you open the about:crashes page, you can see links for the crash reports of all your recent crashes (if you've chosen to submit them). It's usually better to show this link to us instead of copying the content of the crash report, because the crash stats website is able to do analysis and correlations with other crashes.<br><br></div>If you need any help creating the bugzilla account or filing the bug, we can help!<br><br></div><div>Cheers,<br></div>Felipe<br><div><div><div><br></div></div></div></div><div class="gmail_extra"><br><div class="gmail_quote">On Wed, Oct 7, 2015 at 4:37 AM, John Bird <span dir="ltr"><<a href="mailto:johnkbird@paradise.net.nz" target="_blank">johnkbird@paradise.net.nz</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">I have had some problems with this site before - its the official online site for tv programs free to air on New Zealand TV.<br>
<br>
Its OK in Firefox (release version), and in Chrome, IE etc but not in Nightly.<br>
<br>
<a href="http://www.freeviewnz.tv/tvguide/whats-on/" rel="noreferrer" target="_blank">http://www.freeviewnz.tv/tvguide/whats-on/</a><br>
<br>
To reproduce:<br>
<br>
1 - Load page.  Its unusual in that it loads twice - once showing programs starting at midnight and then repaints for the correct time.   That may be just bad design, although less obvious in other browsers.<br>
As its loading the status line shows "read <a href="http://usetypekit.net" rel="noreferrer" target="_blank">usetypekit.net</a>"<br>
<br>
2 - Once loaded all looks OK.   Try to scroll the page up or down or sideways.   The page on my PC then goes blank, cannot be reloaded, in fact no tabs will render properly after this - it seems to have somehow trashed the entire rendering engine.<br>
<br>
Note I have AdblockPlus extension installed - but I have disabled it for this page.<br>
<br>
3 - Restarting Nightly in safe mode produces the same problem although it crashed slightly more gradually, but soon did crash entirely with the full bug report<br>
<br>
AdapterDeviceID: 0x0416<br>
AdapterDriverVersion: 10.18.14.4170<br>
AdapterSubsysID: 1966103c<br>
AdapterVendorID: 0x8086<br>
AvailablePageFile: <a href="tel:9519321088" value="+19519321088" target="_blank">9519321088</a><br>
AvailablePhysicalMemory: <a href="tel:8356245504" value="+18356245504" target="_blank">8356245504</a><br>
AvailableVirtualMemory: 1095516160<br>
BIOS_Manufacturer: Insyde<br>
BlockedDllList:<br>
BreakpadReserveAddress: 45613056<br>
BreakpadReserveSize: 67108864<br>
BuildID: 20151006030231<br>
CrashTime: 1444202587<br>
DOMIPCEnabled: 1<br>
EMCheckCompatibility: true<br>
EventLoopNestingLevel: 1<br>
FramePoisonBase: 00000000f0de0000<br>
FramePoisonSize: 65536<br>
IPCFatalErrorMsg: Error deserializing 'data' (Shmem) member of 'SurfaceDescriptorShmem'<br>
IPCFatalErrorProtocol: PLayerTransactionParent<br>
InstallTime: 1444201473<br>
Notes: Cisco VPN<br>
AdapterVendorID: 0x8086, AdapterDeviceID: 0x0416, AdapterSubsysID: 1966103c, AdapterDriverVersion: 10.18.14.4170<br>
Has dual GPUs. GPU #2: AdapterVendorID2: 0x10de, AdapterDeviceID2: 0x1292, AdapterSubsysID2: 1966103c, AdapterDriverVersion2: 9.18.13.3165<br>
ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384}<br>
ProductName: Firefox<br>
ReleaseChannel: nightly<br>
SafeMode: 1<br>
SecondsSinceLastCrash: 1282342<br>
StartupTime: 1444202525<br>
SystemMemoryUsePercentage: 51<br>
TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86","buildId":"20151006030231","version":"44.0a1","vendor":"Mozilla","platformVersion":"44.0a1","xpcomAbi":"x86-msvc","hotfixVersion":"20150902.02"},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":16316,"virtualMaxMB":4096,"cpu":{"count":8,"cores":4,"vendor":"GenuineIntel","family":6,"model":60,"stepping":3,"l2cacheKB":256,"l3cacheKB":6144,"speedMHz":2394,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2"]},"os":{"name":"Windows_NT","version":"6.3","locale":"en-NZ","servicePackMajor":0,"servicePackMinor":0,"installYear":2013},"hdd":{"profile":{"model":"ST1000LM024 HN-M101MBB","revision":"2AR20002"},"binary":{"model":"ST1000LM024 HN-M101MBB","revision":"2AR20002"},"system":{"model":"ST1000LM024 HN-M101MBB","revision":"2AR20002"}},"gfx":{"D2DEnabled":false,"DWriteEnabled":false,"adapters":[{"description":"Intel(R) HD Graphics 4600","vendorID":"0x8086","deviceID":"0x0416","subsysID":"1966103c","RAM":null,"driver":"igdumdim64 igd10iumd64 igd10iumd64 igdumdim32 igd10iumd32 igd10iumd32","driverVersion":"10.18.14.4170","driverDate":"3-16-2015","GPUActive":true},{"description":"NVIDIA GeForce GT 740M ","vendorID":"0x10de","deviceID":"0x1292","subsysID":"1966103c","RAM":2048,"driver":"nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um","driverVersion":"9.18.13.3165","driverDate":"10-23-2013"}],"monitors":[{"screenWidth":1920,"screenHeight":1080,"refreshRate":60,"pseudoDisplay":false}],"features":{"compositor":"basic","d3d11":{"status":"blocked"},"d2d":{"status":"unavailable","version":"1.0"}}},"isWow64":true},"settings":{"blocklistEnabled":true,"e10sEnabled":true,"telemetryEnabled":true,"isInOptoutSample":false,"locale":"en-US","update":{"channel":"nightly","enabled":true,"autoDownload":true},"userPrefs":{"browser.cache.disk.capacity":358400,"browser.newtabpage.enhanced":true,"browser.shell.checkDefaultBrowser":false,"browser.startup.homepage":"<user-set>","browser.startup.page":3,"browser.urlbar.suggest.searches":true,"browser.urlbar.userMadeSearchSuggestionsChoice":true},"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":false},"profile":{"creationDate":16059},"addons":{"activeAddons":{},"theme":{},"activePlugins":[{"name":"WildTangent Games App V2 Presence Detector","version":"4.0.5.13","description":"WildTangent Games App V2 Presence Detector","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/wildtangent-gamesapp-detector-plugin"],"updateDay":15625},{"name":"Google Update","version":"1.3.28.15","description":"Google Update","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-vnd.google.update3webcontrol.3","application/x-vnd.google.oneclickctrl.9"],"updateDay":16692},{"name":"Photo Gallery","version":"16.4.3528.331","description":"NPWLPG","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-wlpg3-detect","application/x-wlpg-detect"],"updateDay":16160},{"name":"Microsoft Office 2010","version":"14.0.4730.1010","description":"Office Authorization plug-in for NPAPI browsers","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-msoffice14"],"updateDay":14618},{"name":"Microsoft Office 2010","version":"14.0.4761.1000","description":"The plug-in allows you to open and edit files using Microsoft Office applications","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-sharepoint"],"updateDay":14692},{"name":"Silverlight Plug-In","version":"5.1.40416.0","description":"5.1.40416.0","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-silverlight","application/x-silverlight-2"],"updateDay":16540},{"name":"Intel® Identity Protection Technology","version":"4.0.5.0","description":"Intel web components for Intel® Identity Protection Technology","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-vnd-intel-webapi-ipt-4.0.5"],"updateDay":15925},{"name":"Intel® Identity Protection Technology","version":"4.0.5.0","description":"Intel web components updater - Installs and updates the Intel web components","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-vnd-intel-webapi-updater"],"updateDay":15925},{"name":"Google Earth Plugin","version":"7.1.5.1557","description":"GEPlugin","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/geplugin"],"updateDay":16575},{"name":"FortiClient SSLVPN CacheCleaner Firefox Plugin","version":"4.0.2294.0","description":"FortiClient SSLVPN CacheCleaner Firefox Plugin","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-forticacheclean-plugin","application/x-forticacheclean-plugin;version=4.0.2294.0","application/x-forticacheclean-plugin;version=3.0.379.0","application/x-forticacheclean-plugin;version=3.0.383.0","application/x-forticacheclean-plugin;version=3.0.387.0"],"updateDay":15966},{"name":"FortiClient SSLVPN Tunnel Service FireFox Plugin","version":"4.0.2294.0","description":"FortiClient SSLVPN Tunnel Service Firefox Plugin","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-forticontrol-plugin","application/x-forticontrol-plugin;version=4.0.2294.0","application/x-forticontrol-plugin;version=3.0.379.0","application/x-forticontrol-plugin;version=3.0.383.0","application/x-forticontrol-plugin;version=3.0.387.0"],"updateDay":15966},{"name":"Citrix ICA Client","version":"14.1.200.13","description":"Citrix Receiver Plugin (Win32)","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-ica"],"updateDay":16315},{"name":"Citrix URL-Redirection Helper Plugin ","version":"14.1.200.13","description":"Citrix URL-Redirection Helper Plugin ","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/npurlinterceptor"],"updateDay":16315},{"name":"Simple Pass","version":"6.0.100.276","description":"Website Logon Plugin","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/npwlo"],"updateDay":15862},{"name":"Shockwave for Director","version":"11.6.6.636","description":"Adobe Shockwave for Director Netscape plug-in, version 11.6.6.636","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-director"],"updateDay":15560},{"name":"Shockwave Flash","version":"12.0.0.70","description":"Shockwave Flash 12.0 r0","blocklisted":false,"disabled":false,"clicktoplay":false,"mimeTypes":["application/x-shockwave-flash","application/futuresplash"],"updateDay":16121},{"name":"Shockwave Flash","version":"19.0.0.185","description":"Shockwave Flash 19.0 r0","blocklisted":false,"disabled":false,"clicktoplay":false,"mimeTypes":["application/x-shockwave-flash","application/futuresplash"],"updateDay":16700},{"name":"VSeeDetection","version":"1.0.0.0","description":"Used to make VSee installation status and version number accessible via JavaScript","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-vseedetection"],"updateDay":16086},{"name":"Google Update","version":"1.3.28.15","description":"Google Update","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-vnd.google.update3webcontrol.3","application/x-vnd.google.oneclickctrl.9"],"updateDay":16696},{"name":"Google Earth Plugin","version":"6.2.0.5788","description":"GEPlugin","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/geplugin"],"updateDay":15444},{"name":"Citrix Online Web Deployment Plugin 1.0.0.104","version":"1.0.0.104","description":"Citrix Online App Detector Plugin","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-col-application-detector"],"updateDay":16190},{"name":"Google Talk Plugin","version":"5.41.2.0","description":"Version 5.41.2.0","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/googletalk"],"updateDay":16542},{"name":"Google Talk Plugin Video Renderer","version":"5.41.2.0","description":"Version 5.41.2.0","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/o1d"],"updateDay":16542}],"activeGMPlugins":{"gmp-gmpopenh264":{"version":"1.4","userDisabled":false,"applyBackgroundUpdates":1},"gmp-eme-adobe":{"version":"14","userDisabled":false,"applyBackgroundUpdates":1}},"activeExperiment":{},"persona":null}}<br>
Theme: classic/1.0<br>
Throttleable: 1<br>
TotalPageFile: 19658727424<br>
TotalPhysicalMemory: <a href="tel:17108590592" value="+17108590592" target="_blank">17108590592</a><br>
TotalVirtualMemory: 4294836224<br>
URL: <a href="http://www.freeviewnz.tv/tvguide/whats-on/" rel="noreferrer" target="_blank">http://www.freeviewnz.tv/tvguide/whats-on/</a><br>
Vendor: Mozilla<br>
Version: 44.0a1<br>
Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 1 : %SystemRoot%\system32\mswsock.dll<br>
MSAFD Tcpip [UDP/IP] : 2 : 2 :<br>
MSAFD Tcpip [RAW/IP] : 2 : 3 : %SystemRoot%\system32\mswsock.dll<br>
MSAFD Tcpip [TCP/IPv6] : 2 : 1 :<br>
MSAFD Tcpip [UDP/IPv6] : 2 : 2 : %SystemRoot%\system32\mswsock.dll<br>
MSAFD Tcpip [RAW/IPv6] : 2 : 3 :<br>
RSVP TCPv6 Service Provider : 2 : 1 : %SystemRoot%\system32\mswsock.dll<br>
RSVP TCP Service Provider : 2 : 1 :<br>
RSVP UDPv6 Service Provider : 2 : 2 : %SystemRoot%\system32\mswsock.dll<br>
RSVP UDP Service Provider : 2 : 2 :<br>
MSAFD RfComm [Bluetooth] : 2 : 1 : %SystemRoot%\system32\mswsock.dll<br>
useragent_locale: en-US<br>
<br>
This report also contains technical information about the state of the application when it crashed.<br>
<br>
[end of bug report details]<br>
<br>
Windows 8.1 64 bit Intel i7 Haswell cpu<br>
<br>
Curious if its a problem with the browser or the site.<br>
<br>
_______________________________________________<br>
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</blockquote></div><br></div>