<html><head><meta http-equiv="Content-Type" content="text/html charset=windows-1252"></head><body style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space;"><br><div><div>On Jul 8, 2013, at 2:58 PM, Asa Dotzler <<a href="mailto:asa@mozilla.com">asa@mozilla.com</a>> wrote:</div><br class="Apple-interchange-newline"><blockquote type="cite"><div style="font-size: 12px; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px;">The Reset Firefox feature is amazing. Literally amazing. I'm repeatedly amazed that this simple fix covers virtually all of my friends and family Firefox support calls (emails, and messages.) Unfortunately, I think the name scares people off. In several of my support sessions, the person I was helping expressed uncertainty around the word "reset". I explained that it doesn't really reset Firefox, it just runs some maintenance routines that repair various common sources of breakage. Once I explained that it was about repairing rather than throwing away the user's data, people were really happy to use it.<br><br>This is only anecdotal but I think it's also pretty obvious that the feature has evolved well beyond a reset and into a repair mechanism.<br><br>I think we'd be better off calling this feature "Repair Firefox". "Reset" is simply too scary for too many people, IMO.<br></div></blockquote><div dir="auto"><br></div></div>+1 Or ‘Tune’ maybe?<div><br></div><div>Also, when I first got that message I went to <a href="http://support.mozilla.org/en-US/kb/reset-firefox-easily-fix-most-problems">http://support.mozilla.org/en-US/kb/reset-firefox-easily-fix-most-problems</a> and read:</div><div><br></div><div>"Firefox will TRY to keep the following data: bookmarks, browsing history, ..."</div><div><br></div><div>Because I was not looking forward to a reset that MIGHT throw away my bookmarks, history or passwords, i bailed out.</div><div><br></div><div>If we are more confident that the reset will not touch bookmarks then maybe we should also change the wording on that page.</div><div><br></div><div> S.</div><div><br></div></body></html>