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<span style="font-size: 15px;">Hey Asa, all --</span>
</div><div><span style="font-size: 15px;"><br></span></div><div><span style="font-size: 15px;">I agree!</span></div><div><span style="font-size: 15px;"><br></span></div><div><span style="font-size: 15px;">A bit of additional recent history/context here is that we've been reluctant to make it either too prominent (i.e. findable) or compellingly named (i.e. tempting to click) until we could be more sure that the decision to do so was more of a no-brainer. As I understand it, the last thing we were concerned about -- users losing all of their open tabs -- is being fixed right now. That done, we're all much more comfortable with people finding it and doing it themselves, not just as the recommendation at the end of a SUMO article.</span></div><div><span style="font-size: 15px;"><br></span></div><div><span style="font-size: 15px;">There are a couple of things going on.</span></div><div><ol><li><span style="font-size: 15px; ">We're moving it to the Help Menu as part of the Australis menu adjustments (right now, you have to dig into the FHR page, etc., to find it.)</span></li><li><span style="font-size: 15px; ">We're making the page you end up on much more user-friendly -- more of a "it's done! congratulations!" page vs. an error page. You can see the design here: https://bugzilla.mozilla.org/attachment.cgi?id=770270</span></li></ol></div><div><span style="font-size: 15px;">The last piece is definitely a better name. I don't have a concrete suggestion (Michael Verdi and I have been tossing some ideas back and forth), but something along the analogy of "repair" or "self-cleaning," etc. seems the right note.</span></div><div><span style="font-size: 15px;"><br></span></div><div><span style="font-size: 15px;">Madhava</span></div><div><span style="font-size: 15px;"><br></span></div><div><div>-- </div><div>Madhava Enros</div><div>Firefox User Experience</div><div>mozilla.org/firefox</div><div><br></div></div>
<p style="color: #A0A0A8;">On Monday, July 8, 2013 at 2:58 PM, Asa Dotzler wrote:</p>
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<span><div><div><div>The Reset Firefox feature is amazing. Literally amazing. I'm repeatedly </div><div>amazed that this simple fix covers virtually all of my friends and </div><div>family Firefox support calls (emails, and messages.) Unfortunately, I </div><div>think the name scares people off. In several of my support sessions, </div><div>the person I was helping expressed uncertainty around the word "reset". </div><div>I explained that it doesn't really reset Firefox, it just runs some </div><div>maintenance routines that repair various common sources of breakage. </div><div>Once I explained that it was about repairing rather than throwing away </div><div>the user's data, people were really happy to use it.</div><div><br></div><div>This is only anecdotal but I think it's also pretty obvious that the </div><div>feature has evolved well beyond a reset and into a repair mechanism.</div><div><br></div><div>I think we'd be better off calling this feature "Repair Firefox". </div><div>"Reset" is simply too scary for too many people, IMO.</div><div><br></div><div>Thoughts?</div><div><br></div><div>- A</div><div>_______________________________________________</div><div>firefox-dev mailing list</div><div><a href="mailto:firefox-dev@mozilla.org">firefox-dev@mozilla.org</a></div><div><a href="https://mail.mozilla.org/listinfo/firefox-dev">https://mail.mozilla.org/listinfo/firefox-dev</a></div></div></div></span>
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