The joys of United flight 242

[Brendan Eich]

Moral of this story: avoid United.

/be

Waldemar Horwat wrote:
> I went to SFO today to fly to Boston for tomorrow's ECMA TC39 meeting. 
> The flight was listed as about a half hour late — no big deal. Got on 
> the plane uneventfully. Noticed that one of the passengers had a 
> service dog.
>
> Crew goes on the intercom and states that the flight will be delayed 
> because the plane has the wrong kind of safety instruction cards in 
> the seat back. Crew collects all pink safety cards and exits with 
> them. After a long time they come back with grey ones and hand them 
> out to everyone.
>
> We taxi out.
>
> Crew reports that we must taxi back to the gate because of a minor 
> mechanical problem in the cockpit. We do and they begin to work on it.
>
> Crew reports that we're ready to go but we must wait while they find a 
> passenger who went back to the gate to walk her service dog.
>
> Nothing much happens for the next hour.
>
> Crew turns off the seat belt sign and several of them leave the plane 
> in a huff. Not a word is said.
>
> Nothing much happens for the next half our or so, except that the 
> elite passengers one by one get up, take their bags, and leave the 
> plane. Not a word is said.
>
> Someone goes on the intercom and tells everyone to grab their bags and 
> exit the plane. No comment on the status of the flight (although it 
> was obvious what was happening when the elite passengers started 
> leaving). What's left of the crew is not interested in talking to the 
> passengers.
>
> Huge line appears in the rebooking center. Spend another couple hours 
> in that line and later retrieving my checked bag.
>
> When I speak with the United representative over the phone, I get very 
> long periods of hold. They're asking me to go (drive?) to LA for a 
> flight that leaves LAX at midnight and arrives in Boston at about 5pm 
> (yes, pm, not am) on Tuesday. What?
>
> Current status is that I'm rebooked on another SFO-BOS flight that 
> arrives Tuesday evening.
>
> Wonder if I'll get my baggage fee back, since my bag never left SFO.
>
>     Waldemar
>
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