<div dir="ltr"><div>Yes, only remote connections. There are no issues with local Firefox.</div><div><br></div><div>Mike<br></div></div><br><div class="gmail_quote"><div dir="ltr" class="gmail_attr">On Thu, Aug 27, 2020 at 10:19 AM Harkins, Steve via Enterprise <<a href="mailto:enterprise@mozilla.org">enterprise@mozilla.org</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex">So is this issue only when trying to listen to audio from Firefox running on a remote computer, over an Remote Desktop connection? Or is it also when trying to listen to music, watch YouTube videos, etc., on a local computer?<br>
<br>
We haven't rolled out ESR 78 to our users yet, and I'm hesitant to do so if there's an unresolved issue like this.<br>
<br>
<br>
Regards,<br>
Steve<br>
<br>
-----Original Message-----<br>
From: Enterprise <<a href="mailto:enterprise-bounces@mozilla.org" target="_blank">enterprise-bounces@mozilla.org</a>> On Behalf Of Malte Riemer<br>
Sent: Wednesday, August 26, 2020 7:00 AM<br>
To: Timo Pietilä <<a href="mailto:timo.pietila@helsinki.fi" target="_blank">timo.pietila@helsinki.fi</a>>; <a href="mailto:enterprise@mozilla.org" target="_blank">enterprise@mozilla.org</a><br>
Subject: [EXTERNAL] Re: [Mozilla Enterprise] No sound on websites with 78esr<br>
<br>
Sorry, but that does not work.<br>
<br>
Now I use Firefox 78.2.0esr (32-Bit) on my local workstation. From HomeOffice I connect with RDP tot hat machine and use Firefox.<br>
The behaviour of the sandbox parameter is as follows:<br>
When we use level 1 and 2 the sound is working, but by using level 3,4,5 or 6 sound is not working via RDP.<br>
<br>
I don't know much about the sandbox-levels, but 1 or 2 seems not to be a good way, isn't it?<br>
<br>
Malte<br>
<br>
-----Ursprüngliche Nachricht-----<br>
Von: Enterprise <<a href="mailto:enterprise-bounces@mozilla.org" target="_blank">enterprise-bounces@mozilla.org</a>> Im Auftrag von Timo Pietilä<br>
Gesendet: Mittwoch, 26. August 2020 06:24<br>
An: <a href="mailto:enterprise@mozilla.org" target="_blank">enterprise@mozilla.org</a><br>
Betreff: Re: [Mozilla Enterprise] No sound on websites with 78esr<br>
<br>
[Vorsicht Internetmail]:<br>
Diese Mail haben Sie über das Internet erhalten. Bitte Anlagen und Links nur öffnen, wenn keine Anhaltspunkte für Viren vorliegen. Weitere Informationen finden Sie auch in der FAQ Outlook<<a href="https://intranet-ms.stadt-muenster.de/citeq/kommunikation/outlook/haeufige-fragen/" rel="noreferrer" target="_blank">https://intranet-ms.stadt-muenster.de/citeq/kommunikation/outlook/haeufige-fragen/</a>><br>
<br>
...aand I just realized this is old bug, I'm still using 68esr, not 78esr.<br>
<br>
Anyway sandbox to 5 fixes it.<br>
<br>
Timo Pietilä<br>
<br>
On 25.8.2020 7.30, Timo Pietilä wrote:<br>
> I had that same problem and to me sandbox.content to 5 fixed the <br>
> problem. Required FF restart after changing that setting before it <br>
> worked, but now I'm getting sounds from videos.<br>
><br>
> Same problems: connection to remote machine with RDP -> no sound from <br>
> FF videos played at remote end.<br>
><br>
> Timo Pietilä<br>
><br>
> On 24.8.2020 18.16, Mike Kaply wrote:<br>
>> Can you try changing<br>
>><br>
>> security.sandbox.content.level<br>
>><br>
>> to 5 and seeing if that fixes it? If so, that would point to:<br>
>><br>
>> <a href="https://bugzilla.mozilla.org/show_bug.cgi?id=1623793" rel="noreferrer" target="_blank">https://bugzilla.mozilla.org/show_bug.cgi?id=1623793</a><br>
>> <<a href="https://bugzilla.mozilla.org/show_bug.cgi?id=1623793" rel="noreferrer" target="_blank">https://bugzilla.mozilla.org/show_bug.cgi?id=1623793</a>><br>
>><br>
>> We had to disable some IPC stuff because of a crash.<br>
>><br>
>> Mike<br>
>><br>
>><br>
>><br>
>><br>
>><br>
>><br>
>> On Mon, Aug 24, 2020 at 5:34 AM Malte Riemer <<a href="mailto:RiemerMalte@citeq.de" target="_blank">RiemerMalte@citeq.de</a> <br>
>> <mailto:<a href="mailto:RiemerMalte@citeq.de" target="_blank">RiemerMalte@citeq.de</a>>> wrote:<br>
>><br>
>> Thanks Mike for response.____<br>
>><br>
>> __ __<br>
>><br>
>> No, we don’t use Firefox-installation on a network-drive. We also<br>
>> tried start Firefox in safe mode or with a new profile. There’s<br>
>> still no sound.____<br>
>><br>
>> __ __<br>
>><br>
>> Sorry, but I cannot use mozregression. It crahes with errors on my<br>
>> machine (Win 10 1909 - 64Bit).____<br>
>><br>
>> __ __<br>
>><br>
>> But today we find out the the problem might only occur when we use<br>
>> Remote Desktop to connect on workstations. If on that workstation<br>
>> Firefox is running in version 78esr, there’s no sound coming over<br>
>> the RDP-session.____<br>
>><br>
>> __ __<br>
>><br>
>> This ist the configuration for sandboxing:____<br>
>><br>
>> security.sandbox.content.level = 6____<br>
>><br>
>> __ __<br>
>><br>
>> May you can also test to confirm the problem with using RDP on a<br>
>> computer which is running version 78esr?____<br>
>><br>
>> __ __<br>
>><br>
>> Malte____<br>
>><br>
>> __ __<br>
>><br>
>> *Von:*Mike Kaply <<a href="mailto:mkaply@mozilla.com" target="_blank">mkaply@mozilla.com</a> <mailto:<a href="mailto:mkaply@mozilla.com" target="_blank">mkaply@mozilla.com</a>>><br>
>> *Gesendet:* Freitag, 21. August 2020 18:52<br>
>> *An:* Malte Riemer <<a href="mailto:RiemerMalte@citeq.de" target="_blank">RiemerMalte@citeq.de</a> <br>
>> <mailto:<a href="mailto:RiemerMalte@citeq.de" target="_blank">RiemerMalte@citeq.de</a>>><br>
>> *Cc:* <a href="mailto:enterprise@mozilla.org" target="_blank">enterprise@mozilla.org</a> <mailto:<a href="mailto:enterprise@mozilla.org" target="_blank">enterprise@mozilla.org</a>><br>
>> *Betreff:* Re: [Mozilla Enterprise] No sound on websites with <br>
>> 78esr____<br>
>><br>
>> __ __<br>
>><br>
>> *[Vorsicht Internetmail]: *<br>
>> Diese Mail haben Sie über das Internet erhalten. Bitte Anlagen und<br>
>> Links nur öffnen, wenn keine Anhaltspunkte für Viren vorliegen.<br>
>> Weitere Informationen finden Sie auch in der FAQ Outlook<br>
>><br>
>> <<a href="https://intranet-ms.stadt-muenster.de/citeq/kommunikation/outlook/ha" rel="noreferrer" target="_blank">https://intranet-ms.stadt-muenster.de/citeq/kommunikation/outlook/ha</a><br>
>> eufige-fragen/>____<br>
>><br>
>><br>
>> A couple more thoughts.____<br>
>><br>
>> __ __<br>
>><br>
>> Have you modified any sandbox preferences:?____<br>
>><br>
>> __ __<br>
>><br>
>> In about:config, check security.sandbox.content.level ____<br>
>><br>
>> __ __<br>
>><br>
>> Does it work in safe mode or a new profile?____<br>
>><br>
>> __ __<br>
>><br>
>> Would you be willing to use mozregression to figure out when it<br>
>> started?____<br>
>><br>
>> __ __<br>
>><br>
>> <a href="https://mozilla.github.io/mozregression/" rel="noreferrer" target="_blank">https://mozilla.github.io/mozregression/</a><br>
>> <<a href="https://mozilla.github.io/mozregression/" rel="noreferrer" target="_blank">https://mozilla.github.io/mozregression/</a>>____<br>
>><br>
>> __ __<br>
>><br>
>> Mike____<br>
>><br>
>> __ __<br>
>><br>
>> On Fri, Aug 21, 2020 at 9:23 AM Mike Kaply <<a href="mailto:mkaply@mozilla.com" target="_blank">mkaply@mozilla.com</a><br>
>> <mailto:<a href="mailto:mkaply@mozilla.com" target="_blank">mkaply@mozilla.com</a>>> wrote:____<br>
>><br>
>> Are you by chance running Firefox on a network drive?____<br>
>><br>
>> __ __<br>
>><br>
>> Mike____<br>
>><br>
>> __ __<br>
>><br>
>> On Fri, Aug 21, 2020 at 6:09 AM Malte Riemer<br>
>> <<a href="mailto:RiemerMalte@citeq.de" target="_blank">RiemerMalte@citeq.de</a> <mailto:<a href="mailto:RiemerMalte@citeq.de" target="_blank">RiemerMalte@citeq.de</a>>> <br>
>> wrote:____<br>
>><br>
>> Hi,____<br>
>><br>
>> ____<br>
>><br>
>> I have problems with my sound since I am testing Firefox<br>
>> Version 78esr.____<br>
>><br>
>> My Version I use ist 78.1.0esr.____<br>
>><br>
>> ____<br>
>><br>
>> I can try youtube, spotify or anything else. There‘s no<br>
>> sound. I also uninstalled and cleared the Firefox-profile<br>
>> etc. but without any effect.____<br>
>><br>
>> ____<br>
>><br>
>> When I use the 68esr-Version, there is no problem.____<br>
>><br>
>> ____<br>
>><br>
>> When I switch on the debugger and look into the console on<br>
>> several pages I can find this error:____<br>
>><br>
>> ____<br>
>><br>
>> cid:image001.png@01D67A08.3B13D1D0____<br>
>><br>
>> ____<br>
>><br>
>> Maybe the cause of the problem?____<br>
>><br>
>> ____<br>
>><br>
>> I don’t use the private mode.____<br>
>><br>
>> We have some group policies for deleting cookies and cache<br>
>> data when closing the firefox and some other stuff. ____<br>
>><br>
>> ____<br>
>><br>
>> Has anybody else the same problem?____<br>
>><br>
>> ____<br>
>><br>
>> Thanks____<br>
>><br>
>> Malte____<br>
>><br>
>> ____<br>
>><br>
>> Der Schutz Ihrer personenbezogenen Daten ist der Stadt<br>
>> Münster ein wichtiges Anliegen. Die Datenschutzerklärung<br>
>> finden Sie unter folgendem Link:<br>
>> <a href="https://www.stadt-muenster.de/datenschutz.html" rel="noreferrer" target="_blank">https://www.stadt-muenster.de/datenschutz.html</a><br>
>> <<a href="https://www.stadt-muenster.de/datenschutz.html" rel="noreferrer" target="_blank">https://www.stadt-muenster.de/datenschutz.html</a>>____<br>
>><br>
>> Zusammen gegen Antisemitismus____<br>
>><br>
>> _______________________________________________<br>
>> Enterprise mailing list<br>
>> <a href="mailto:Enterprise@mozilla.org" target="_blank">Enterprise@mozilla.org</a> <mailto:<a href="mailto:Enterprise@mozilla.org" target="_blank">Enterprise@mozilla.org</a>><br>
>> <a href="https://mail.mozilla.org/listinfo/enterprise" rel="noreferrer" target="_blank">https://mail.mozilla.org/listinfo/enterprise</a><br>
>> <<a href="https://mail.mozilla.org/listinfo/enterprise" rel="noreferrer" target="_blank">https://mail.mozilla.org/listinfo/enterprise</a>><br>
>><br>
>> To unsubscribe from this list, please visit<br>
>> <a href="https://mail.mozilla.org/listinfo/enterprise" rel="noreferrer" target="_blank">https://mail.mozilla.org/listinfo/enterprise</a><br>
>> <<a href="https://mail.mozilla.org/listinfo/enterprise" rel="noreferrer" target="_blank">https://mail.mozilla.org/listinfo/enterprise</a>> or send an<br>
>> email to <a href="mailto:enterprise-request@mozilla.org" target="_blank">enterprise-request@mozilla.org</a><br>
>> <mailto:<a href="mailto:enterprise-request@mozilla.org" target="_blank">enterprise-request@mozilla.org</a>> with a subject of<br>
>> "unsubscribe"____<br>
>><br>
>><br>
>> _______________________________________________<br>
>> Enterprise mailing list<br>
>> <a href="mailto:Enterprise@mozilla.org" target="_blank">Enterprise@mozilla.org</a><br>
>> <a href="https://mail.mozilla.org/listinfo/enterprise" rel="noreferrer" target="_blank">https://mail.mozilla.org/listinfo/enterprise</a><br>
>><br>
>> To unsubscribe from this list, please visit <br>
>> <a href="https://mail.mozilla.org/listinfo/enterprise" rel="noreferrer" target="_blank">https://mail.mozilla.org/listinfo/enterprise</a> or send an email to <br>
>> <a href="mailto:enterprise-request@mozilla.org" target="_blank">enterprise-request@mozilla.org</a> with a subject of "unsubscribe"<br>
>><br>
><br>
> _______________________________________________<br>
> Enterprise mailing list<br>
> <a href="mailto:Enterprise@mozilla.org" target="_blank">Enterprise@mozilla.org</a><br>
> <a href="https://mail.mozilla.org/listinfo/enterprise" rel="noreferrer" target="_blank">https://mail.mozilla.org/listinfo/enterprise</a><br>
><br>
> To unsubscribe from this list, please visit <br>
> <a href="https://mail.mozilla.org/listinfo/enterprise" rel="noreferrer" target="_blank">https://mail.mozilla.org/listinfo/enterprise</a> or send an email to <br>
> <a href="mailto:enterprise-request@mozilla.org" target="_blank">enterprise-request@mozilla.org</a> with a subject of "unsubscribe"<br>
<br>
_______________________________________________<br>
Enterprise mailing list<br>
<a href="mailto:Enterprise@mozilla.org" target="_blank">Enterprise@mozilla.org</a><br>
<a href="https://mail.mozilla.org/listinfo/enterprise" rel="noreferrer" target="_blank">https://mail.mozilla.org/listinfo/enterprise</a><br>
<br>
To unsubscribe from this list, please visit <a href="https://mail.mozilla.org/listinfo/enterprise" rel="noreferrer" target="_blank">https://mail.mozilla.org/listinfo/enterprise</a> or send an email to <a href="mailto:enterprise-request@mozilla.org" target="_blank">enterprise-request@mozilla.org</a> with a subject of "unsubscribe"<br>
_______________________________________________<br>
Enterprise mailing list<br>
<a href="mailto:Enterprise@mozilla.org" target="_blank">Enterprise@mozilla.org</a><br>
<a href="https://mail.mozilla.org/listinfo/enterprise" rel="noreferrer" target="_blank">https://mail.mozilla.org/listinfo/enterprise</a><br>
<br>
To unsubscribe from this list, please visit <a href="https://mail.mozilla.org/listinfo/enterprise" rel="noreferrer" target="_blank">https://mail.mozilla.org/listinfo/enterprise</a> or send an email to <a href="mailto:enterprise-request@mozilla.org" target="_blank">enterprise-request@mozilla.org</a> with a subject of "unsubscribe"<br>
_______________________________________________<br>
Enterprise mailing list<br>
<a href="mailto:Enterprise@mozilla.org" target="_blank">Enterprise@mozilla.org</a><br>
<a href="https://mail.mozilla.org/listinfo/enterprise" rel="noreferrer" target="_blank">https://mail.mozilla.org/listinfo/enterprise</a><br>
<br>
To unsubscribe from this list, please visit <a href="https://mail.mozilla.org/listinfo/enterprise" rel="noreferrer" target="_blank">https://mail.mozilla.org/listinfo/enterprise</a> or send an email to <a href="mailto:enterprise-request@mozilla.org" target="_blank">enterprise-request@mozilla.org</a> with a subject of "unsubscribe"<br>
</blockquote></div>