<div dir="ltr"><div>Is the old profile still there?</div><div><br></div><div>I'm confused as to why a new profile is getting created at all.<br></div><div><br></div><div>Mike<br></div></div><br><div class="gmail_quote"><div dir="ltr" class="gmail_attr">On Wed, Jan 22, 2020 at 10:59 AM William Spratt <<a href="mailto:William.Spratt@fera.co.uk">William.Spratt@fera.co.uk</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex">
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<p class="MsoNormal"><span>We’ve had more today.
<u></u><u></u></span></p>
<p class="MsoNormal"><img style="width: 5.125in; height: 1.4375in;" id="gmail-m_-331529478605743279Picture_x0020_1" src="cid:16fce32901d4cff311" width="492" height="138"><u></u><u></u></p>
<p class="MsoNormal"><span><u></u> <u></u></span></p>
<p class="MsoNormal">But they aren’t. They’ve all updated to 68.4.2, and the new profile generated is completely blank. We can import the bookmarks, but it’s taking us time.<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal">At least it’s motivated me to get the GPO working to turn off automatic updates.<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal">Regards<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal">Will<u></u><u></u></p>
<p class="MsoNormal"><span><u></u> <u></u></span></p>
<div>
<p class="MsoNormal"><b><span style="font-size:9pt;font-family:"Arial",sans-serif;color:gray">Will Spratt<u></u><u></u></span></b></p>
<p class="MsoNormal"><b><span style="font-size:9pt;font-family:"Arial",sans-serif;color:gray">IT Science Support Specialist<u></u><u></u></span></b></p>
<p class="MsoNormal"><span style="font-size:9pt;font-family:"Arial",sans-serif;color:gray">Tel: 01904 46 2631</span><u></u><u></u></p>
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<p class="MsoNormal"><span><u></u> <u></u></span></p>
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<p class="MsoNormal"><b><span lang="EN-US">From:</span></b><span lang="EN-US"> Enterprise <<a href="mailto:enterprise-bounces@mozilla.org" target="_blank">enterprise-bounces@mozilla.org</a>>
<b>On Behalf Of </b>William Spratt<br>
<b>Sent:</b> 21 January 2020 15:15<br>
<b>To:</b> Mozilla.org <<a href="mailto:enterprise@mozilla.org" target="_blank">enterprise@mozilla.org</a>><br>
<b>Subject:</b> Re: [Mozilla Enterprise] Profile issue<u></u><u></u></span></p>
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</div>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal"><span>Hi Mike,<u></u><u></u></span></p>
<p class="MsoNormal"><span><u></u> <u></u></span></p>
<p class="MsoNormal"><span>Apparently they have been able to update their software, because I just checked the machine and they are on ESR 68.4.2 – not sure how they’ve managed that.<u></u><u></u></span></p>
<p class="MsoNormal"><span><u></u> <u></u></span></p>
<p class="MsoNormal"><span>So the compatibility.ini file has this on the old profile:<u></u><u></u></span></p>
<p class="MsoNormal"><span style="color:rgb(0,32,96)">[Compatibility]<u></u><u></u></span></p>
<p class="MsoNormal"><span style="color:rgb(0,32,96)">LastVersion=68.4.2_20200117153614/20200117153614<u></u><u></u></span></p>
<p class="MsoNormal"><span style="color:rgb(0,32,96)">LastOSABI=WINNT_x86_64-msvc<u></u><u></u></span></p>
<p class="MsoNormal"><span style="color:rgb(0,32,96)">LastPlatformDir=C:\Program Files\Mozilla Firefox<u></u><u></u></span></p>
<p class="MsoNormal"><span style="color:rgb(0,32,96)">LastAppDir=C:\Program Files\Mozilla Firefox\browser<u></u><u></u></span></p>
<p class="MsoNormal"><span><u></u> <u></u></span></p>
<p class="MsoNormal"><span>And this from the new profile:
<u></u><u></u></span></p>
<p class="MsoNormal"><span style="color:rgb(0,32,96)">[Compatibility]<u></u><u></u></span></p>
<p class="MsoNormal"><span style="color:rgb(0,32,96)">LastVersion=68.4.2_20200117153614/20200117153614<u></u><u></u></span></p>
<p class="MsoNormal"><span style="color:rgb(0,32,96)">LastOSABI=WINNT_x86_64-msvc<u></u><u></u></span></p>
<p class="MsoNormal"><span style="color:rgb(0,32,96)">LastPlatformDir=C:\Program Files\Mozilla Firefox<u></u><u></u></span></p>
<p class="MsoNormal"><span style="color:rgb(0,32,96)">LastAppDir=C:\Program Files\Mozilla Firefox\browser<u></u><u></u></span></p>
<p class="MsoNormal"><span><u></u> <u></u></span></p>
<p class="MsoNormal"><span>We push out new updates via SCCM. I’m guessing the Mozilla Maintence service is using the SCCM system account to apply the updates? Is there a log I can use to confirm that?<u></u><u></u></span></p>
<p class="MsoNormal"><span><u></u> <u></u></span></p>
<p class="MsoNormal"><span>Regards<u></u><u></u></span></p>
<p class="MsoNormal"><span><u></u> <u></u></span></p>
<p class="MsoNormal"><span>Will<u></u><u></u></span></p>
<p class="MsoNormal"><span><u></u> <u></u></span></p>
<p class="MsoNormal"><b><span style="font-size:9pt;font-family:"Arial",sans-serif;color:gray">Will Spratt<u></u><u></u></span></b></p>
<p class="MsoNormal"><b><span style="font-size:9pt;font-family:"Arial",sans-serif;color:gray">IT Science Support Specialist<u></u><u></u></span></b></p>
<p class="MsoNormal"><span style="font-size:9pt;font-family:"Arial",sans-serif;color:gray">Tel: 01904 46 2631</span><u></u><u></u></p>
<p class="MsoNormal"><span><u></u> <u></u></span></p>
<p class="MsoNormal"><b><span lang="EN-US">From:</span></b><span lang="EN-US"> Enterprise <</span><a href="mailto:enterprise-bounces@mozilla.org" target="_blank"><span lang="EN-US">enterprise-bounces@mozilla.org</span></a><span lang="EN-US">>
<b>On Behalf Of </b>Mike Kaply<br>
<b>Sent:</b> 21 January 2020 14:32<br>
<b>To:</b> Timo Pietilä <</span><a href="mailto:timo.pietila@helsinki.fi" target="_blank"><span lang="EN-US">timo.pietila@helsinki.fi</span></a><span lang="EN-US">><br>
<b>Cc:</b> Mozilla.org <</span><a href="mailto:enterprise@mozilla.org" target="_blank"><span lang="EN-US">enterprise@mozilla.org</span></a><span lang="EN-US">><br>
<b>Subject:</b> Re: [Mozilla Enterprise] Profile issue<u></u><u></u></span></p>
<p class="MsoNormal"><u></u> <u></u></p>
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<div>
<p class="MsoNormal">Is it possible Firefox was still running? I've been seeing a weird problem with regards to this. Does it work if they wait a minute and then start Firefox?<u></u><u></u></p>
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<div>
<p class="MsoNormal"><u></u> <u></u></p>
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<p class="MsoNormal">can you check the values of compatibility.ini on someone that is experiencing the problem? It's in their profile.<u></u><u></u></p>
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<p class="MsoNormal"><u></u> <u></u></p>
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<p class="MsoNormal">Mike<u></u><u></u></p>
</div>
</div>
<p class="MsoNormal"><u></u> <u></u></p>
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<p class="MsoNormal">On Tue, Jan 21, 2020 at 8:05 AM Timo Pietilä <<a href="mailto:timo.pietila@helsinki.fi" target="_blank">timo.pietila@helsinki.fi</a>> wrote:<u></u><u></u></p>
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<blockquote style="border-color:currentcolor currentcolor currentcolor rgb(204,204,204);border-style:none none none solid;border-width:medium medium medium 1pt;padding:0cm 0cm 0cm 6pt;margin:5pt 0cm 5pt 4.8pt">
<p class="MsoNormal">"error stating it can’t use the current profile as it’s meant for an
<br>
older version of Firefox."<br>
<br>
Usually that's other way around, older FF can't use newer profile. Are <br>
you sure that it was this way around? FF updated today to 68.4.2, maybe <br>
some of the users have managed to use newer version before you installed <br>
68.4.1?<br>
<br>
Timo Pietilä<br>
<br>
On 21.1.2020 15.20, William Spratt wrote:<br>
> Hi all,<br>
> <br>
> I’ve got a bit of a weird one in our environment.<br>
> <br>
> I have an estate of about 500 users. ESR 68.4.1 was installed last week <br>
> across the estate. About half a dozen of them have been logging on okay, <br>
> but today have been getting an error where Firefox refuses to start, <br>
> with an error stating it can’t use the current profile as it’s meant for <br>
> an older version of Firefox.<br>
> <br>
> All the other users are fine. These aren’t old profiles (for instance <br>
> one was created last September). Creating a new profile and importing <br>
> the bookmarks from the previous profile allows them to open Firefox, but <br>
> this means they lose all they’re saved passwords (our company’s <br>
> information security policy prevents them being backed up using Firefox <br>
> Synch). Any clue what’s causing it?<br>
> <br>
> It sounds a bit like Justin Anderson’s issue, but it’s not being <br>
> triggered by staff having different versions of Firefox, and these <br>
> aren’t old profiles.<br>
> <br>
> Regards<br>
> <br>
> Will<br>
> <br>
> **<br>
> <br>
> <br>
> <br>
> *Will Spratt*<br>
> <br>
> *IT Scientific Support Specialist*<br>
> <br>
> *Fera Science Ltd.***<br>
> <br>
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