<html xmlns:v="urn:schemas-microsoft-com:vml" xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns:m="http://schemas.microsoft.com/office/2004/12/omml" xmlns="http://www.w3.org/TR/REC-html40">
<head>
<meta http-equiv="Content-Type" content="text/html; charset=utf-8">
<meta name="Generator" content="Microsoft Word 15 (filtered medium)">
<!--[if !mso]><style>v\:* {behavior:url(#default#VML);}
o\:* {behavior:url(#default#VML);}
w\:* {behavior:url(#default#VML);}
.shape {behavior:url(#default#VML);}
</style><![endif]--><style><!--
/* Font Definitions */
@font-face
{font-family:"Cambria Math";
panose-1:2 4 5 3 5 4 6 3 2 4;}
@font-face
{font-family:Calibri;
panose-1:2 15 5 2 2 2 4 3 2 4;}
/* Style Definitions */
p.MsoNormal, li.MsoNormal, div.MsoNormal
{margin:0cm;
margin-bottom:.0001pt;
font-size:11.0pt;
font-family:"Calibri",sans-serif;}
a:link, span.MsoHyperlink
{mso-style-priority:99;
color:blue;
text-decoration:underline;}
span.EmailStyle19
{mso-style-type:personal-reply;
font-family:"Calibri",sans-serif;
color:windowtext;}
.MsoChpDefault
{mso-style-type:export-only;
font-size:10.0pt;}
@page WordSection1
{size:612.0pt 792.0pt;
margin:72.0pt 72.0pt 72.0pt 72.0pt;}
div.WordSection1
{page:WordSection1;}
--></style><!--[if gte mso 9]><xml>
<o:shapedefaults v:ext="edit" spidmax="1026" />
</xml><![endif]--><!--[if gte mso 9]><xml>
<o:shapelayout v:ext="edit">
<o:idmap v:ext="edit" data="1" />
</o:shapelayout></xml><![endif]-->
</head>
<body lang="EN-GB" link="blue" vlink="purple">
<div class="WordSection1">
<p class="MsoNormal"><span style="mso-fareast-language:EN-US">We’ve had more today.
<o:p></o:p></span></p>
<p class="MsoNormal"><img width="492" height="138" style="width:5.125in;height:1.4375in" id="Picture_x0020_1" src="cid:image001.png@01D5D145.45FF5E50"><o:p></o:p></p>
<p class="MsoNormal"><span style="mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal">But they aren’t. They’ve all updated to 68.4.2, and the new profile generated is completely blank. We can import the bookmarks, but it’s taking us time.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">At least it’s motivated me to get the GPO working to turn off automatic updates.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Regards<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Will<o:p></o:p></p>
<p class="MsoNormal"><span style="mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<div>
<p class="MsoNormal"><b><span style="font-size:9.0pt;font-family:"Arial",sans-serif;color:gray">Will Spratt<o:p></o:p></span></b></p>
<p class="MsoNormal"><b><span style="font-size:9.0pt;font-family:"Arial",sans-serif;color:gray">IT Science Support Specialist<o:p></o:p></span></b></p>
<p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Arial",sans-serif;color:gray">Tel: 01904 46 2631</span><o:p></o:p></p>
</div>
<p class="MsoNormal"><span style="mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm 0cm 0cm">
<p class="MsoNormal"><b><span lang="EN-US">From:</span></b><span lang="EN-US"> Enterprise <enterprise-bounces@mozilla.org>
<b>On Behalf Of </b>William Spratt<br>
<b>Sent:</b> 21 January 2020 15:15<br>
<b>To:</b> Mozilla.org <enterprise@mozilla.org><br>
<b>Subject:</b> Re: [Mozilla Enterprise] Profile issue<o:p></o:p></span></p>
</div>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="mso-fareast-language:EN-US">Hi Mike,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="mso-fareast-language:EN-US">Apparently they have been able to update their software, because I just checked the machine and they are on ESR 68.4.2 – not sure how they’ve managed that.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="mso-fareast-language:EN-US">So the compatibility.ini file has this on the old profile:<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#002060;mso-fareast-language:EN-US">[Compatibility]<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#002060;mso-fareast-language:EN-US">LastVersion=68.4.2_20200117153614/20200117153614<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#002060;mso-fareast-language:EN-US">LastOSABI=WINNT_x86_64-msvc<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#002060;mso-fareast-language:EN-US">LastPlatformDir=C:\Program Files\Mozilla Firefox<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#002060;mso-fareast-language:EN-US">LastAppDir=C:\Program Files\Mozilla Firefox\browser<o:p></o:p></span></p>
<p class="MsoNormal"><span style="mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="mso-fareast-language:EN-US">And this from the new profile:
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#002060;mso-fareast-language:EN-US">[Compatibility]<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#002060;mso-fareast-language:EN-US">LastVersion=68.4.2_20200117153614/20200117153614<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#002060;mso-fareast-language:EN-US">LastOSABI=WINNT_x86_64-msvc<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#002060;mso-fareast-language:EN-US">LastPlatformDir=C:\Program Files\Mozilla Firefox<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#002060;mso-fareast-language:EN-US">LastAppDir=C:\Program Files\Mozilla Firefox\browser<o:p></o:p></span></p>
<p class="MsoNormal"><span style="mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="mso-fareast-language:EN-US">We push out new updates via SCCM. I’m guessing the Mozilla Maintence service is using the SCCM system account to apply the updates? Is there a log I can use to confirm that?<o:p></o:p></span></p>
<p class="MsoNormal"><span style="mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="mso-fareast-language:EN-US">Regards<o:p></o:p></span></p>
<p class="MsoNormal"><span style="mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="mso-fareast-language:EN-US">Will<o:p></o:p></span></p>
<p class="MsoNormal"><span style="mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:9.0pt;font-family:"Arial",sans-serif;color:gray">Will Spratt<o:p></o:p></span></b></p>
<p class="MsoNormal"><b><span style="font-size:9.0pt;font-family:"Arial",sans-serif;color:gray">IT Science Support Specialist<o:p></o:p></span></b></p>
<p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Arial",sans-serif;color:gray">Tel: 01904 46 2631</span><o:p></o:p></p>
<p class="MsoNormal"><span style="mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span lang="EN-US">From:</span></b><span lang="EN-US"> Enterprise <</span><a href="mailto:enterprise-bounces@mozilla.org"><span lang="EN-US">enterprise-bounces@mozilla.org</span></a><span lang="EN-US">>
<b>On Behalf Of </b>Mike Kaply<br>
<b>Sent:</b> 21 January 2020 14:32<br>
<b>To:</b> Timo Pietilä <</span><a href="mailto:timo.pietila@helsinki.fi"><span lang="EN-US">timo.pietila@helsinki.fi</span></a><span lang="EN-US">><br>
<b>Cc:</b> Mozilla.org <</span><a href="mailto:enterprise@mozilla.org"><span lang="EN-US">enterprise@mozilla.org</span></a><span lang="EN-US">><br>
<b>Subject:</b> Re: [Mozilla Enterprise] Profile issue<o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
<div>
<div>
<p class="MsoNormal">Is it possible Firefox was still running? I've been seeing a weird problem with regards to this. Does it work if they wait a minute and then start Firefox?<o:p></o:p></p>
</div>
<div>
<p class="MsoNormal"><o:p> </o:p></p>
</div>
<div>
<p class="MsoNormal">can you check the values of compatibility.ini on someone that is experiencing the problem? It's in their profile.<o:p></o:p></p>
</div>
<div>
<p class="MsoNormal"><o:p> </o:p></p>
</div>
<div>
<p class="MsoNormal">Mike<o:p></o:p></p>
</div>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<div>
<div>
<p class="MsoNormal">On Tue, Jan 21, 2020 at 8:05 AM Timo Pietilä <<a href="mailto:timo.pietila@helsinki.fi">timo.pietila@helsinki.fi</a>> wrote:<o:p></o:p></p>
</div>
<blockquote style="border:none;border-left:solid #CCCCCC 1.0pt;padding:0cm 0cm 0cm 6.0pt;margin-left:4.8pt;margin-top:5.0pt;margin-right:0cm;margin-bottom:5.0pt">
<p class="MsoNormal">"error stating it can’t use the current profile as it’s meant for an
<br>
older version of Firefox."<br>
<br>
Usually that's other way around, older FF can't use newer profile. Are <br>
you sure that it was this way around? FF updated today to 68.4.2, maybe <br>
some of the users have managed to use newer version before you installed <br>
68.4.1?<br>
<br>
Timo Pietilä<br>
<br>
On 21.1.2020 15.20, William Spratt wrote:<br>
> Hi all,<br>
> <br>
> I’ve got a bit of a weird one in our environment.<br>
> <br>
> I have an estate of about 500 users. ESR 68.4.1 was installed last week <br>
> across the estate. About half a dozen of them have been logging on okay, <br>
> but today have been getting an error where Firefox refuses to start, <br>
> with an error stating it can’t use the current profile as it’s meant for <br>
> an older version of Firefox.<br>
> <br>
> All the other users are fine. These aren’t old profiles (for instance <br>
> one was created last September). Creating a new profile and importing <br>
> the bookmarks from the previous profile allows them to open Firefox, but <br>
> this means they lose all they’re saved passwords (our company’s <br>
> information security policy prevents them being backed up using Firefox <br>
> Synch). Any clue what’s causing it?<br>
> <br>
> It sounds a bit like Justin Anderson’s issue, but it’s not being <br>
> triggered by staff having different versions of Firefox, and these <br>
> aren’t old profiles.<br>
> <br>
> Regards<br>
> <br>
> Will<br>
> <br>
> **<br>
> <br>
> <br>
> <br>
> *Will Spratt*<br>
> <br>
> *IT Scientific Support Specialist*<br>
> <br>
> *Fera Science Ltd.***<br>
> <br>
> <a href="mailto:william.spratt@fera.co.uk" target="_blank">william.spratt@fera.co.uk</a> <mailto:<a href="mailto:william.spratt@fera.co.uk" target="_blank">william.spratt@fera.co.uk</a>>| Tel +44
<br>
> (0)1904 46 2631 | Mob +44 (0)7810855621<br>
> <br>
> <a href="http://www.fera.co.uk" target="_blank">www.fera.co.uk</a> <<a href="http://www.fera.co.uk/" target="_blank">http://www.fera.co.uk/</a>>| Twitter
<br>
> <<a href="https://twitter.com/ferascience" target="_blank">https://twitter.com/ferascience</a>>| LinkedIn
<br>
> <<a href="https://www.linkedin.com/company/fera-science" target="_blank">https://www.linkedin.com/company/fera-science</a>> | YouTube
<br>
> <<a href="http://www.youtube.com/user/FeraUK1" target="_blank">http://www.youtube.com/user/FeraUK1</a>><br>
> <br>
> OriGen-Logo<br>
> <br>
> <br>
> Join the Fera team at Fruit Logistica at stand A-09, Hall 8.2, to learn <br>
> more<br>
> about our comprehensive range of services supporting the food chain.<br>
> Click here <<a href="https://www.fera.co.uk/events/fruit-logistica-2020/" target="_blank">https://www.fera.co.uk/events/fruit-logistica-2020/</a>> to read
<br>
> more.<br>
> <br>
> <br>
> _______________________________________________<br>
> Enterprise mailing list<br>
> <a href="mailto:Enterprise@mozilla.org" target="_blank">Enterprise@mozilla.org</a><br>
> <a href="https://mail.mozilla.org/listinfo/enterprise" target="_blank">https://mail.mozilla.org/listinfo/enterprise</a><br>
> <br>
> To unsubscribe from this list, please visit <a href="https://mail.mozilla.org/listinfo/enterprise" target="_blank">
https://mail.mozilla.org/listinfo/enterprise</a> or send an email to <a href="mailto:enterprise-request@mozilla.org" target="_blank">
enterprise-request@mozilla.org</a> with a subject of "unsubscribe"<br>
> <br>
<br>
_______________________________________________<br>
Enterprise mailing list<br>
<a href="mailto:Enterprise@mozilla.org" target="_blank">Enterprise@mozilla.org</a><br>
<a href="https://mail.mozilla.org/listinfo/enterprise" target="_blank">https://mail.mozilla.org/listinfo/enterprise</a><br>
<br>
To unsubscribe from this list, please visit <a href="https://mail.mozilla.org/listinfo/enterprise" target="_blank">
https://mail.mozilla.org/listinfo/enterprise</a> or send an email to <a href="mailto:enterprise-request@mozilla.org" target="_blank">
enterprise-request@mozilla.org</a> with a subject of "unsubscribe"<o:p></o:p></p>
</blockquote>
</div>
</div>
</body>
</html>