<div dir="ltr"><div>Is it possible Firefox was still running? I've been seeing a weird problem with regards to this. Does it work if they wait a minute and then start Firefox?</div><div><br></div><div>can you check the values of compatibility.ini on someone that is experiencing the problem? It's in their profile.<br></div><div><br></div><div>Mike<br></div></div><br><div class="gmail_quote"><div dir="ltr" class="gmail_attr">On Tue, Jan 21, 2020 at 8:05 AM Timo Pietilä <<a href="mailto:timo.pietila@helsinki.fi">timo.pietila@helsinki.fi</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex">"error stating it can’t use the current profile as it’s meant for an <br>
older version of Firefox."<br>
<br>
Usually that's other way around, older FF can't use newer profile. Are <br>
you sure that it was this way around? FF updated today to 68.4.2, maybe <br>
some of the users have managed to use newer version before you installed <br>
68.4.1?<br>
<br>
Timo Pietilä<br>
<br>
On 21.1.2020 15.20, William Spratt wrote:<br>
> Hi all,<br>
> <br>
> I’ve got a bit of a weird one in our environment.<br>
> <br>
> I have an estate of about 500 users. ESR 68.4.1 was installed last week <br>
> across the estate. About half a dozen of them have been logging on okay, <br>
> but today have been getting an error where Firefox refuses to start, <br>
> with an error stating it can’t use the current profile as it’s meant for <br>
> an older version of Firefox.<br>
> <br>
> All the other users are fine. These aren’t old profiles (for instance <br>
> one was created last September). Creating a new profile and importing <br>
> the bookmarks from the previous profile allows them to open Firefox, but <br>
> this means they lose all they’re saved passwords (our company’s <br>
> information security policy prevents them being backed up using Firefox <br>
> Synch). Any clue what’s causing it?<br>
> <br>
> It sounds a bit like Justin Anderson’s issue, but it’s not being <br>
> triggered by staff having different versions of Firefox, and these <br>
> aren’t old profiles.<br>
> <br>
> Regards<br>
> <br>
> Will<br>
> <br>
> **<br>
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