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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">We encountered the helper.exe returning error 2 which was new for us. This was with removal of either 60.6.1 or 60.6.3 and did not affect all installations.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> Enterprise [mailto:enterprise-bounces@mozilla.org]
<b>On Behalf Of </b>Matt Howell<br>
<b>Sent:</b> Wednesday, July 3, 2019 9:57 AM<br>
<b>To:</b> Éric Périard <Eric.Periard@ccirc-ccric.ca><br>
<b>Cc:</b> enterprise@mozilla.org<br>
<b>Subject:</b> Re: [Mozilla Enterprise] Firefox ESR 60.6.0 x64 - Not Uninstalling Correctly?<o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">That command line is definitely expected to work; technically -ms is deprecated in favor of /S, but they're both supported equally and we have no plan to actually remove -ms so that doesn't make any difference. So I have a few questions
to help us diagnose this, if you don't mind.<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">I don't fully understand your description of what's going wrong; is helper.exe running and just hanging in the background forever, or not starting at all, or something else?<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">I'm also curious about this uninstall.exe file that you mentioned; do you mean that you have a file called
<span style="font-size:10.0pt">"%ProgramFiles%\Mozilla Firefox\uninstall\uninstall.exe"? I'm confused about that because we don't distribute a file by that name in our official Firefox builds; all that should be in that uninstall directory is helper.exe and
a couple of log files (the Maintenance Service uninstaller <i>is</i> normally called Uninstall.exe though). Did the copy of Firefox you're using come from Mozilla or from a third party, or can you think of something else that might have dropped that file there?</span><o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal"><span style="font-size:10.0pt">Thanks,</span><o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:10.0pt">-- Matt Howell</span><o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">On Wed, Jul 3, 2019 at 7:28 AM Éric Périard <<a href="mailto:Eric.Periard@ccirc-ccric.ca">Eric.Periard@ccirc-ccric.ca</a>> wrote:<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><a name="m_7754345679709753384_Classify_Bookmark"><b><i><span lang="FR-CA" style="font-family:"Arial",sans-serif;color:green">Classification: UNCLASSIFIED</span></i></b></a><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Hello,<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">I manage the software (SCCM) for my domain and regularly update Firefox ESR, usually seamless…<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">This is my uninstall script:<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b><i><span style="font-size:8.0pt">TASKKILL /F /IM Firefox* /T</span></i></b><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><i><span style="font-size:8.0pt"> </span></i><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><i><span style="font-size:8.0pt">IF EXIST "%ProgramFiles%\Mozilla Firefox" (</span></i><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><i><span style="font-size:8.0pt">
<b>"%ProgramFiles%\Mozilla Firefox\uninstall\helper.exe" -ms</b></span></i><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><i><span style="font-size:8.0pt"> "%WinDir%\System32\timeout.exe" /T 10 /NOBREAK</span></i><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><i><span style="font-size:8.0pt"> RMDIR /S /Q "%ProgramFiles%\Mozilla Firefox"</span></i><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><i><span style="font-size:8.0pt"> DEL %Public%\Desktop\*Firefox*.lnk</span></i><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><i><span style="font-size:8.0pt"> RMDIR /S /Q "%ProgramData%\Microsoft\Windows\Start Menu\Programs\Mozilla Firefox"</span></i><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><i><span style="font-size:8.0pt"> REG DELETE /F HKEY_LOCAL_MACHINE\SOFTWARE\Mozilla</span></i><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><i><span style="font-size:8.0pt"> REG DELETE /F HKEY_LOCAL_MACHINE\SOFTWARE\MozillaPlugins</span></i><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><i><span style="font-size:8.0pt"> REG DELETE /F HKEY_LOCAL_MACHINE\SOFTWARE\<a href="http://mozilla.org" target="_blank">mozilla.org</a></span></i><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><i><span style="font-size:8.0pt"> REG DELETE /F HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Mozilla</span></i><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><i><span style="font-size:8.0pt"> REG DELETE /F HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\MozillaPlugins</span></i><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><i><span style="font-size:8.0pt">)</span></i><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><i><span style="font-size:8.0pt"> </span></i><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><i><span style="font-size:8.0pt">IF EXIST "%ProgramFiles(x86)%\Mozilla Maintenance Service" (</span></i><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><i><span style="font-size:8.0pt"> "%ProgramFiles(x86)%\Mozilla Maintenance Service\Uninstall.exe" /S</span></i><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><i><span style="font-size:8.0pt"> "%WinDir%\System32\timeout.exe" /T 10 /NOBREAK</span></i><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><i><span style="font-size:8.0pt"> RMDIR /S /Q "%ProgramFiles(x86)%\Mozilla Maintenance Service"</span></i><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><i><span style="font-size:8.0pt">)</span></i><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><i><span style="font-size:8.0pt"> </span></i><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><i><span style="font-size:8.0pt">"%WinDir%\System32\timeout.exe" /T 10 /NOBREAK</span></i><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><i><span style="font-size:8.0pt">EXIT /B</span></i><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">This usually works flawlessly, however it seems that with 60.6.0 the
<b>helper.exe </b>is unresponsive to the uninstall command, I also tried the <b>uninstall.exe
</b>with the same switches in the same folder, no cigar.<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Has there been a reported issue with the uninstallation of the browser or is there a newer way to do this?<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Simply put, I usually uninstall the software client and then apply the update, however it stays stuck forever with the firefox uninstall phase.<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b><span lang="FR-CA" style="font-size:10.0pt">Éric Périard</span></b><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="FR-CA" style="font-size:9.0pt">Laboratory Administrator
<b>|</b> Administrateur du laboratoire</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="FR-CA" style="font-size:9.0pt">Canadian Centre for Cyber Security | Centre canadien pour la cybersécurité</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="FR-CA" style="font-size:9.0pt">Website | Site Web:
<span style="color:#1F497D"><a href="https://www.cyber.gc.ca/" target="_blank">https://www.cyber.gc.ca/</a></span></span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="FR-CA" style="font-size:9.0pt">Government of Canada
<b>|</b> Gouvernement du Canada</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
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