<div dir="ltr"><div>That command line is definitely expected to work; technically -ms is deprecated in favor of /S, but they're both supported equally and we have no plan to actually remove -ms so that doesn't make any difference. So I have a few questions to help us diagnose this, if you don't mind.<br></div><div><br></div><div>I don't fully understand your description of what's going wrong; is helper.exe running and just hanging in the background forever, or not starting at all, or something else?</div><div><br></div><div>I'm also curious about this uninstall.exe file that you mentioned; do you mean that you have a file called
<font size="2"><span>"%ProgramFiles%\Mozilla Firefox\uninstall\uninstall.exe"? I'm confused about that because we don't distribute a file by that name in our official Firefox builds; all that should be in that uninstall directory is helper.exe and a couple of log files (the Maintenance Service uninstaller <i>is</i> normally called Uninstall.exe though). Did the copy of Firefox you're using come from Mozilla or from a third party, or can you think of something else that might have dropped that file there?<br></span></font></div><div><font size="2"><span><br></span></font></div><div><font size="2"><span>Thanks,</span></font></div><div><font size="2"><span>-- Matt Howell<br></span></font>
</div></div><br><div class="gmail_quote"><div dir="ltr" class="gmail_attr">On Wed, Jul 3, 2019 at 7:28 AM Éric Périard <<a href="mailto:Eric.Periard@ccirc-ccric.ca">Eric.Periard@ccirc-ccric.ca</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex">
<div lang="EN-US">
<div class="gmail-m_7754345679709753384WordSection1">
<p class="MsoNormal"><a name="m_7754345679709753384_Classify_Bookmark"><b><i><span style="font-size:12pt;font-family:"Arial",sans-serif;color:green" lang="FR-CA">Classification: UNCLASSIFIED</span></i></b></a><span lang="FR-CA"><u></u><u></u></span></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal">Hello,<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal">I manage the software (SCCM) for my domain and regularly update Firefox ESR, usually seamless…<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal">This is my uninstall script:<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal"><b><i><span style="font-size:8pt">TASKKILL /F /IM Firefox* /T<u></u><u></u></span></i></b></p>
<p class="MsoNormal"><i><span style="font-size:8pt"><u></u> <u></u></span></i></p>
<p class="MsoNormal"><i><span style="font-size:8pt">IF EXIST "%ProgramFiles%\Mozilla Firefox" (<u></u><u></u></span></i></p>
<p class="MsoNormal"><i><span style="font-size:8pt"> <b>"%ProgramFiles%\Mozilla Firefox\uninstall\helper.exe" -ms<u></u><u></u></b></span></i></p>
<p class="MsoNormal"><i><span style="font-size:8pt"> "%WinDir%\System32\timeout.exe" /T 10 /NOBREAK<u></u><u></u></span></i></p>
<p class="MsoNormal"><i><span style="font-size:8pt"> RMDIR /S /Q "%ProgramFiles%\Mozilla Firefox"<u></u><u></u></span></i></p>
<p class="MsoNormal"><i><span style="font-size:8pt"> DEL %Public%\Desktop\*Firefox*.lnk<u></u><u></u></span></i></p>
<p class="MsoNormal"><i><span style="font-size:8pt"> RMDIR /S /Q "%ProgramData%\Microsoft\Windows\Start Menu\Programs\Mozilla Firefox"<u></u><u></u></span></i></p>
<p class="MsoNormal"><i><span style="font-size:8pt"> REG DELETE /F HKEY_LOCAL_MACHINE\SOFTWARE\Mozilla<u></u><u></u></span></i></p>
<p class="MsoNormal"><i><span style="font-size:8pt"> REG DELETE /F HKEY_LOCAL_MACHINE\SOFTWARE\MozillaPlugins<u></u><u></u></span></i></p>
<p class="MsoNormal"><i><span style="font-size:8pt"> REG DELETE /F HKEY_LOCAL_MACHINE\SOFTWARE\<a href="http://mozilla.org" target="_blank">mozilla.org</a><u></u><u></u></span></i></p>
<p class="MsoNormal"><i><span style="font-size:8pt"> REG DELETE /F HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Mozilla<u></u><u></u></span></i></p>
<p class="MsoNormal"><i><span style="font-size:8pt"> REG DELETE /F HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\MozillaPlugins<u></u><u></u></span></i></p>
<p class="MsoNormal"><i><span style="font-size:8pt">)<u></u><u></u></span></i></p>
<p class="MsoNormal"><i><span style="font-size:8pt"><u></u> <u></u></span></i></p>
<p class="MsoNormal"><i><span style="font-size:8pt">IF EXIST "%ProgramFiles(x86)%\Mozilla Maintenance Service" (<u></u><u></u></span></i></p>
<p class="MsoNormal"><i><span style="font-size:8pt"> "%ProgramFiles(x86)%\Mozilla Maintenance Service\Uninstall.exe" /S<u></u><u></u></span></i></p>
<p class="MsoNormal"><i><span style="font-size:8pt"> "%WinDir%\System32\timeout.exe" /T 10 /NOBREAK<u></u><u></u></span></i></p>
<p class="MsoNormal"><i><span style="font-size:8pt"> RMDIR /S /Q "%ProgramFiles(x86)%\Mozilla Maintenance Service"<u></u><u></u></span></i></p>
<p class="MsoNormal"><i><span style="font-size:8pt">)<u></u><u></u></span></i></p>
<p class="MsoNormal"><i><span style="font-size:8pt"><u></u> <u></u></span></i></p>
<p class="MsoNormal"><i><span style="font-size:8pt">"%WinDir%\System32\timeout.exe" /T 10 /NOBREAK<u></u><u></u></span></i></p>
<p class="MsoNormal"><i><span style="font-size:8pt">EXIT /B<u></u><u></u></span></i></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal">This usually works flawlessly, however it seems that with 60.6.0 the
<b>helper.exe </b>is unresponsive to the uninstall command, I also tried the <b>uninstall.exe
</b>with the same switches in the same folder, no cigar.<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal">Has there been a reported issue with the uninstallation of the browser or is there a newer way to do this?<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal">Simply put, I usually uninstall the software client and then apply the update, however it stays stuck forever with the firefox uninstall phase.<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal"><b><span style="font-size:10pt" lang="FR-CA">Éric Périard<u></u><u></u></span></b></p>
<p class="MsoNormal"><span style="font-size:9pt" lang="FR-CA">Laboratory Administrator
<b>|</b> Administrateur du laboratoire<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:9pt" lang="FR-CA">Canadian Centre for Cyber Security | Centre canadien pour la cybersécurité<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:9pt" lang="FR-CA">Website | Site Web:
<span style="color:rgb(31,73,125)"><a href="https://www.cyber.gc.ca/" target="_blank"><span style="color:blue">https://www.cyber.gc.ca/</span></a><u></u><u></u></span></span></p>
<p class="MsoNormal"><span style="font-size:9pt" lang="FR-CA">Government of Canada
<b>|</b> Gouvernement du Canada<u></u><u></u></span></p>
<p class="MsoNormal"><u></u> <u></u></p>
</div>
</div>
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