[Mozilla Enterprise] VCRuntime140_1.dll was not found

[Bailey, Hazel]

We are currently testing the new Firefox ESR 78.3.1 and deployed to a small number of users. We have found for a couple of installs the user now gets the error message "The code execution cannot proceed because VCRuntime140_1.dll was not found" when loading Firefox.

We tried removing the install, renaming user profiles and reinstalling but got the same error.

We downloaded the full non ESR release of Firefox and ran the install but got the same error.

We checked previous version installs and found that VCRuntime140.dll was in the install folder and this machine also had this file but it was looking for VCRuntime140_1.dll.

To resolve the issue we had copy VCRuntime140_1.dll from c:\windows\systems32 to "c:\program files\Mozilla Firefox".

Kind Regards

Hazel Bailey

--------------------------------------------------------------------
Save Paper - Do you really need to print this e-mail?

Visit www.virginmedia.com for more information, and more fun.

This email and any attachments are or may be confidential and legally privileged
and are sent solely for the attention of the addressee(s).

Virgin Media will never ask for account or financial information via email. If you are in receipt of a suspicious email, please report to www.virginmedia.com/netreport

If you have received this email in error, please delete it from your system: its use, disclosure or copying is unauthorised. Statements and opinions expressed in this email may not represent those of Virgin Media. Any representations or commitments in this email are subject to contract.

Registered office: 500 Brook Drive, Reading, RG2 6UU

Registered in England and Wales with number 2591237
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://mail.mozilla.org/pipermail/enterprise/attachments/20201015/2644daa1/attachment.html>