[Mozilla Enterprise] Slow search over combined address and search bar
Timo Pietilä
timo.pietila at helsinki.fi
Tue Mar 10 12:43:00 UTC 2020
Just a hunch.
Check dns over https -setting on that machine. Maybe it is enabled on
that and disabled on others.
https://support.mozilla.org/en-US/kb/firefox-dns-over-https
Timo Pietilä
On 10.3.2020 14.36, Osdoba, Sascha wrote:
> Hi Will,
>
> i checked it yesterdays on the users device and in the developer tools I
> saw that the dns request took nearly 7 seconds.
>
> X-check on my device, much much faster and same on all other devices in
> my office so I have to investigate further.
>
> I don’t think its firefox related in my case.
>
> Regards,
>
> Sascha
>
> *Von:* Enterprise <enterprise-bounces at mozilla.org> *Im Auftrag von
> *William Spratt
> *Gesendet:* Dienstag, 3. März 2020 16:20
> *An:* enterprise at mozilla.org
> *Betreff:* Re: [Mozilla Enterprise] Slow search over combined address
> and search bar
>
> My senior management have noticed, so I’ve logged it to get the ball moving.
>
> https://bugzilla.mozilla.org/show_bug.cgi?id=1619634
>
> *Will Spratt*
>
> *IT Science Support Specialist*
>
> Tel: 01904 46 2631
>
> *From:*Enterprise <enterprise-bounces at mozilla.org
> <mailto:enterprise-bounces at mozilla.org>> *On Behalf Of *Osdoba, Sascha
> *Sent:* 03 March 2020 13:47
> *To:* enterprise at mozilla.org <mailto:enterprise at mozilla.org>
> *Subject:* Re: [Mozilla Enterprise] Slow search over combined address
> and search bar
>
> Hi Will,
>
> i did not, didnt get the user on the phone yet.
>
> Sascha
>
> *Von:* Enterprise <enterprise-bounces at mozilla.org
> <mailto:enterprise-bounces at mozilla.org>> *Im Auftrag von *William Spratt
> *Gesendet:* Dienstag, 3. März 2020 14:25
> *An:* enterprise at mozilla.org <mailto:enterprise at mozilla.org>
> *Betreff:* Re: [Mozilla Enterprise] Slow search over combined address
> and search bar
>
> Hi Sasha,
>
> Did you raise a Bugzilla for this? If so, can I have the link?
> Otherwise, I’ll raise one.
>
> Regards
>
> Will
>
> *Will Spratt*
>
> *IT Science Support Specialist*
>
> Tel: 01904 46 2631
>
> *From:*Mike Kaply <mkaply at mozilla.com <mailto:mkaply at mozilla.com>>
> *Sent:* 28 February 2020 14:48
> *To:* William Spratt <William.Spratt at fera.co.uk
> <mailto:William.Spratt at fera.co.uk>>
> *Cc:* enterprise at mozilla.org <mailto:enterprise at mozilla.org>
> *Subject:* Re: [Mozilla Enterprise] Slow search over combined address
> and search bar
>
> Yes, please open a bug so I can get the search team involved.
>
> Mike
>
> On Fri, Feb 28, 2020 at 8:23 AM William Spratt
> <William.Spratt at fera.co.uk <mailto:William.Spratt at fera.co.uk>> wrote:
>
> James is correct. We're seeing slow responses from searches from
> the address bar, but not with other connections, so assumed the
> assumed the root cause wasn't with Firefox but with our Firewall
> (as it manages the internet traffic).
>
> Using the search bar (as you pointed out) doesn't trigger the delay,
> so is a good workaround.
>
> Something we've noticed is that searches from the address bar won't
> trigger the delay if done immediately after the first search
> resolves. Then after a couple of minutes the delay is triggered again.
>
> Regards
>
> Will
>
> Will Spratt
> IT Science Support Specialist
> Tel: 01904 46 2631
>
> -----Original Message-----
> From: Enterprise <enterprise-bounces at mozilla.org
> <mailto:enterprise-bounces at mozilla.org>> On Behalf Of James Pearson
> Sent: 28 February 2020 13:45
> To: Osdoba, Sascha <S.Osdoba at gsi.de <mailto:S.Osdoba at gsi.de>>;
> enterprise at mozilla.org <mailto:enterprise at mozilla.org>
> Subject: Re: [Mozilla Enterprise] Slow search over combined address
> and search bar
>
> I'm guessing the workaround is to enable the separate search bar and
> not use the URL bar for searches ?
>
> James Pearson
>
> Osdoba, Sascha wrote:
> >
> > Hi Will,
> >
> > i dont understand your answer... firewall?? workaround??
> >
> > You may replied to the wrong email?
> >
> >
> > Regards,
> >
> > Sascha
> >
> >
> > -----Ursprüngliche Nachricht-----
> > Von: William Spratt <William.Spratt at fera.co.uk <mailto:William.Spratt at fera.co.uk>>
> > Gesendet: Freitag, 28. Februar 2020 13:59
> > An: Osdoba, Sascha <S.Osdoba at gsi.de <mailto:S.Osdoba at gsi.de>>; enterprise at mozilla.org
> <mailto:enterprise at mozilla.org>
> > Betreff: RE: Slow search over combined address and search bar
> >
> > Hi All,
> >
> > We've noticed that as well. I'd assumed it was our Firewall. Thanks for the workaround.
> >
> > Regards
> >
> > Will
> >
> > Will Spratt
> > IT Science Support Specialist
> > Tel: 01904 46 2631
> >
> > -----Original Message-----
> > From: Enterprise <enterprise-bounces at mozilla.org
> <mailto:enterprise-bounces at mozilla.org>> On Behalf Of Osdoba,
> > Sascha
> > Sent: 28 February 2020 11:39
> > To: enterprise at mozilla.org <mailto:enterprise at mozilla.org>
> > Subject: [Mozilla Enterprise] Slow search over combined address and
> > search bar
> >
> > Dear all,
> >
> > I have some users who are facing a delay if they type some search pattern to the address bar until their search provider (google is configured) is opened in Firefox.
> > they are using the combined address and search bar. It won't happen if they use the separated address and search bar.
> >
> > We all are using same FF version 68.5.0 x64 on Windows 10 x64.
> >
> > I can't reproduce it on my device (takes 3-4 sec if I provide one word and only 1-2 second if provide two or more words). The colleagues have a delay of 10-15 seconds.
> > I already created a new Firefox profile but the delay is still there.
> >
> > I know that if you enter only one word that it checks for a website with that name but it should always use searching if I enter two or more words.
> >
> > Any hints on that?
> >
> >
> > Regards,
> >
> > Sascha
> >
> >
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