[Mozilla Enterprise] Slow search over combined address and search bar

Osdoba, Sascha S.Osdoba at gsi.de
Tue Mar 10 12:36:00 UTC 2020 

Hi Will,

i checked it yesterdays on the users device and in the developer tools I saw that the dns request took nearly 7 seconds.
X-check on my device, much much faster and same on all other devices in my office so I have to investigate further.

I don’t think its firefox related in my case.

Regards,

Sascha


Von: Enterprise <enterprise-bounces at mozilla.org> Im Auftrag von William Spratt
Gesendet: Dienstag, 3. März 2020 16:20
An: enterprise at mozilla.org
Betreff: Re: [Mozilla Enterprise] Slow search over combined address and search bar

My senior management have noticed, so I’ve logged it to get the ball moving.

https://bugzilla.mozilla.org/show_bug.cgi?id=1619634

Will Spratt
IT Science Support Specialist
Tel:         01904 46 2631

From: Enterprise <enterprise-bounces at mozilla.org<mailto:enterprise-bounces at mozilla.org>> On Behalf Of Osdoba, Sascha
Sent: 03 March 2020 13:47
To: enterprise at mozilla.org<mailto:enterprise at mozilla.org>
Subject: Re: [Mozilla Enterprise] Slow search over combined address and search bar

Hi Will,

i did not, didnt get the user on the phone yet.



Sascha


Von: Enterprise <enterprise-bounces at mozilla.org<mailto:enterprise-bounces at mozilla.org>> Im Auftrag von William Spratt
Gesendet: Dienstag, 3. März 2020 14:25
An: enterprise at mozilla.org<mailto:enterprise at mozilla.org>
Betreff: Re: [Mozilla Enterprise] Slow search over combined address and search bar

Hi Sasha,

Did you raise a Bugzilla for this?  If so, can I have the link?  Otherwise, I’ll raise one.

Regards

Will


Will Spratt
IT Science Support Specialist
Tel:         01904 46 2631

From: Mike Kaply <mkaply at mozilla.com<mailto:mkaply at mozilla.com>>
Sent: 28 February 2020 14:48
To: William Spratt <William.Spratt at fera.co.uk<mailto:William.Spratt at fera.co.uk>>
Cc: enterprise at mozilla.org<mailto:enterprise at mozilla.org>
Subject: Re: [Mozilla Enterprise] Slow search over combined address and search bar

Yes, please open a bug so I can get the search team involved.

Mike

On Fri, Feb 28, 2020 at 8:23 AM William Spratt <William.Spratt at fera.co.uk<mailto:William.Spratt at fera.co.uk>> wrote:
James is correct.  We're seeing slow responses from searches from the address bar, but not with other connections, so assumed the assumed the root cause  wasn't with Firefox but with our Firewall (as it manages the internet traffic).

Using the search bar (as you pointed out) doesn't trigger the delay, so is a good workaround.

Something we've noticed is that searches from the address bar won't trigger the delay if done immediately after the first search resolves.  Then after a couple of minutes the delay is triggered again.

Regards

Will

Will Spratt
IT Science Support Specialist
Tel:         01904 46 2631

-----Original Message-----
From: Enterprise <enterprise-bounces at mozilla.org<mailto:enterprise-bounces at mozilla.org>> On Behalf Of James Pearson
Sent: 28 February 2020 13:45
To: Osdoba, Sascha <S.Osdoba at gsi.de<mailto:S.Osdoba at gsi.de>>; enterprise at mozilla.org<mailto:enterprise at mozilla.org>
Subject: Re: [Mozilla Enterprise] Slow search over combined address and search bar

I'm guessing the workaround is to enable the separate search bar and not use the URL bar for searches ?

James Pearson

Osdoba, Sascha wrote:
>
> Hi Will,
>
> i dont understand your answer...  firewall?? workaround??
>
> You may replied to the wrong email?
>
>
> Regards,
>
> Sascha
>
>
> -----Ursprüngliche Nachricht-----
> Von: William Spratt <William.Spratt at fera.co.uk<mailto:William.Spratt at fera.co.uk>>
> Gesendet: Freitag, 28. Februar 2020 13:59
> An: Osdoba, Sascha <S.Osdoba at gsi.de<mailto:S.Osdoba at gsi.de>>; enterprise at mozilla.org<mailto:enterprise at mozilla.org>
> Betreff: RE: Slow search over combined address and search bar
>
> Hi All,
>
> We've noticed that as well.  I'd assumed it was our Firewall.  Thanks for the workaround.
>
> Regards
>
> Will
>
> Will Spratt
> IT Science Support Specialist
> Tel:         01904 46 2631
>
> -----Original Message-----
> From: Enterprise <enterprise-bounces at mozilla.org<mailto:enterprise-bounces at mozilla.org>> On Behalf Of Osdoba,
> Sascha
> Sent: 28 February 2020 11:39
> To: enterprise at mozilla.org<mailto:enterprise at mozilla.org>
> Subject: [Mozilla Enterprise] Slow search over combined address and
> search bar
>
> Dear all,
>
> I have some users who are facing a delay if they type some search pattern to the address bar until their search provider (google is configured) is opened in Firefox.
> they are using the combined address and search bar. It won't happen if they use the separated address and search bar.
>
> We all are using same FF version 68.5.0 x64 on Windows 10 x64.
>
> I can't reproduce it on my device (takes 3-4 sec if I provide one word and only 1-2 second if provide two or more words). The colleagues have a delay of 10-15 seconds.
> I already created a new Firefox profile but the delay is still there.
>
> I know that if you enter only one word that it checks for a website with that name but it should always use searching if I enter two or more words.
>
> Any hints on that?
>
>
> Regards,
>
> Sascha
>
>
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