[Mozilla Enterprise] Profile issue

[William Spratt]

Hi Timo,

Next time it happens (assuming there is a next time) I'll get a screen shot, but yes, I'm reasonably sure that's the error message.

None of them are admins, and the installs are at machine level, so I don't think so, but I'm checking.

Regards

Will

Will Spratt
IT Science Support Specialist
Tel:         01904 46 2631

-----Original Message-----
From: Enterprise <enterprise-bounces at mozilla.org> On Behalf Of Timo Pietilä
Sent: 21 January 2020 14:06
To: enterprise at mozilla.org
Subject: Re: [Mozilla Enterprise] Profile issue

"error stating it can't use the current profile as it's meant for an older version of Firefox."

Usually that's other way around, older FF can't use newer profile. Are you sure that it was this way around? FF updated today to 68.4.2, maybe some of the users have managed to use newer version before you installed 68.4.1?

Timo Pietilä

On 21.1.2020 15.20, William Spratt wrote:
> Hi all,
> 
> I've got a bit of a weird one in our environment.
> 
> I have an estate of about 500 users.  ESR 68.4.1 was installed last 
> week across the estate. About half a dozen of them have been logging 
> on okay, but today  have been getting an error where Firefox refuses 
> to start, with an error stating it can't use the current profile as 
> it's meant for an older version of Firefox.
> 
> All the other users are fine.  These aren't old profiles (for instance 
> one was created last September). Creating a new profile and importing 
> the bookmarks from the previous profile allows them to open Firefox, 
> but this means they lose all they're saved passwords (our company's 
> information security policy prevents them being backed up using 
> Firefox Synch).  Any clue what's causing it?
> 
> It sounds a bit like Justin Anderson's issue, but it's not being 
> triggered by staff having different versions of Firefox, and these 
> aren't old profiles.
> 
> Regards
> 
> Will
> 
> **
> 
> 	
> 
> *Will Spratt*
> 
> *IT Scientific Support Specialist*
> 
> *Fera Science Ltd.***
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