[Mozilla Enterprise] Profile issue

[Timo Pietilä]

"error stating it can’t use the current profile as it’s meant for an 
older version of Firefox."

Usually that's other way around, older FF can't use newer profile. Are 
you sure that it was this way around? FF updated today to 68.4.2, maybe 
some of the users have managed to use newer version before you installed 
68.4.1?

Timo Pietilä

On 21.1.2020 15.20, William Spratt wrote:
> Hi all,
> 
> I’ve got a bit of a weird one in our environment.
> 
> I have an estate of about 500 users.  ESR 68.4.1 was installed last week 
> across the estate. About half a dozen of them have been logging on okay, 
> but today  have been getting an error where Firefox refuses to start, 
> with an error stating it can’t use the current profile as it’s meant for 
> an older version of Firefox.
> 
> All the other users are fine.  These aren’t old profiles (for instance 
> one was created last September). Creating a new profile and importing 
> the bookmarks from the previous profile allows them to open Firefox, but 
> this means they lose all they’re saved passwords (our company’s 
> information security policy prevents them being backed up using Firefox 
> Synch).  Any clue what’s causing it?
> 
> It sounds a bit like Justin Anderson’s issue, but it’s not being 
> triggered by staff having different versions of Firefox, and these 
> aren’t old profiles.
> 
> Regards
> 
> Will
> 
> **
> 
> 	
> 
> *Will Spratt*
> 
> *IT Scientific Support Specialist*
> 
> *Fera Science Ltd.***
> 
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