[Mozilla Enterprise] No sound on websites with 78esr
Mike Kaply
mkaply at mozilla.com
Mon Aug 31 20:05:53 UTC 2020
Please keep me updated and open a bug in Bugzilla if you continue to have
issues.
Mike
On Thu, Aug 27, 2020 at 11:07 PM Timo Pietilä <timo.pietila at helsinki.fi>
wrote:
> and that there are something more going on in 68 sounds, I lost sound
> again even with sandbox set to 5, but restarting FF restored sound. So
> sandbox to 5 in 68 might not be even relevant to this discussion. I'm
> sorry about that.
>
> I will be testing 78 soonish in our environment (for obvious reasons),
> so if I have something to add to this I report it after testing.
>
> Timo Pietilä
>
> On 26.8.2020 7.24, Timo Pietilä wrote:
> > ...aand I just realized this is old bug, I'm still using 68esr, not
> 78esr.
> >
> > Anyway sandbox to 5 fixes it.
> >
> > Timo Pietilä
> >
> > On 25.8.2020 7.30, Timo Pietilä wrote:
> >> I had that same problem and to me sandbox.content to 5 fixed the
> >> problem. Required FF restart after changing that setting before it
> >> worked, but now I'm getting sounds from videos.
> >>
> >> Same problems: connection to remote machine with RDP -> no sound from
> >> FF videos played at remote end.
> >>
> >> Timo Pietilä
> >>
> >> On 24.8.2020 18.16, Mike Kaply wrote:
> >>> Can you try changing
> >>>
> >>> security.sandbox.content.level
> >>>
> >>> to 5 and seeing if that fixes it? If so, that would point to:
> >>>
> >>> https://bugzilla.mozilla.org/show_bug.cgi?id=1623793
> >>> <https://bugzilla.mozilla.org/show_bug.cgi?id=1623793>
> >>>
> >>> We had to disable some IPC stuff because of a crash.
> >>>
> >>> Mike
> >>>
> >>>
> >>>
> >>>
> >>>
> >>>
> >>> On Mon, Aug 24, 2020 at 5:34 AM Malte Riemer <RiemerMalte at citeq.de
> >>> <mailto:RiemerMalte at citeq.de>> wrote:
> >>>
> >>> Thanks Mike for response.____
> >>>
> >>> __ __
> >>>
> >>> No, we don’t use Firefox-installation on a network-drive. We also
> >>> tried start Firefox in safe mode or with a new profile. There’s
> >>> still no sound.____
> >>>
> >>> __ __
> >>>
> >>> Sorry, but I cannot use mozregression. It crahes with errors on my
> >>> machine (Win 10 1909 - 64Bit).____
> >>>
> >>> __ __
> >>>
> >>> But today we find out the the problem might only occur when we use
> >>> Remote Desktop to connect on workstations. If on that workstation
> >>> Firefox is running in version 78esr, there’s no sound coming over
> >>> the RDP-session.____
> >>>
> >>> __ __
> >>>
> >>> This ist the configuration for sandboxing:____
> >>>
> >>> security.sandbox.content.level = 6____
> >>>
> >>> __ __
> >>>
> >>> May you can also test to confirm the problem with using RDP on a
> >>> computer which is running version 78esr?____
> >>>
> >>> __ __
> >>>
> >>> Malte____
> >>>
> >>> __ __
> >>>
> >>> *Von:*Mike Kaply <mkaply at mozilla.com <mailto:mkaply at mozilla.com>>
> >>> *Gesendet:* Freitag, 21. August 2020 18:52
> >>> *An:* Malte Riemer <RiemerMalte at citeq.de
> >>> <mailto:RiemerMalte at citeq.de>>
> >>> *Cc:* enterprise at mozilla.org <mailto:enterprise at mozilla.org>
> >>> *Betreff:* Re: [Mozilla Enterprise] No sound on websites with
> >>> 78esr____
> >>>
> >>> __ __
> >>>
> >>> *[Vorsicht Internetmail]: *
> >>> Diese Mail haben Sie über das Internet erhalten. Bitte Anlagen und
> >>> Links nur öffnen, wenn keine Anhaltspunkte für Viren vorliegen.
> >>> Weitere Informationen finden Sie auch in der FAQ Outlook
> >>> <
> https://intranet-ms.stadt-muenster.de/citeq/kommunikation/outlook/haeufige-fragen/>____
>
> >>>
> >>>
> >>> A couple more thoughts.____
> >>>
> >>> __ __
> >>>
> >>> Have you modified any sandbox preferences:?____
> >>>
> >>> __ __
> >>>
> >>> In about:config, check security.sandbox.content.level ____
> >>>
> >>> __ __
> >>>
> >>> Does it work in safe mode or a new profile?____
> >>>
> >>> __ __
> >>>
> >>> Would you be willing to use mozregression to figure out when it
> >>> started?____
> >>>
> >>> __ __
> >>>
> >>> https://mozilla.github.io/mozregression/
> >>> <https://mozilla.github.io/mozregression/>____
> >>>
> >>> __ __
> >>>
> >>> Mike____
> >>>
> >>> __ __
> >>>
> >>> On Fri, Aug 21, 2020 at 9:23 AM Mike Kaply <mkaply at mozilla.com
> >>> <mailto:mkaply at mozilla.com>> wrote:____
> >>>
> >>> Are you by chance running Firefox on a network drive?____
> >>>
> >>> __ __
> >>>
> >>> Mike____
> >>>
> >>> __ __
> >>>
> >>> On Fri, Aug 21, 2020 at 6:09 AM Malte Riemer
> >>> <RiemerMalte at citeq.de <mailto:RiemerMalte at citeq.de>>
> wrote:____
> >>>
> >>> Hi,____
> >>>
> >>> ____
> >>>
> >>> I have problems with my sound since I am testing Firefox
> >>> Version 78esr.____
> >>>
> >>> My Version I use ist 78.1.0esr.____
> >>>
> >>> ____
> >>>
> >>> I can try youtube, spotify or anything else. There‘s no
> >>> sound. I also uninstalled and cleared the Firefox-profile
> >>> etc. but without any effect.____
> >>>
> >>> ____
> >>>
> >>> When I use the 68esr-Version, there is no problem.____
> >>>
> >>> ____
> >>>
> >>> When I switch on the debugger and look into the console on
> >>> several pages I can find this error:____
> >>>
> >>> ____
> >>>
> >>> cid:image001.png at 01D67A08.3B13D1D0____
> >>>
> >>> ____
> >>>
> >>> Maybe the cause of the problem?____
> >>>
> >>> ____
> >>>
> >>> I don’t use the private mode.____
> >>>
> >>> We have some group policies for deleting cookies and cache
> >>> data when closing the firefox and some other stuff. ____
> >>>
> >>> ____
> >>>
> >>> Has anybody else the same problem?____
> >>>
> >>> ____
> >>>
> >>> Thanks____
> >>>
> >>> Malte____
> >>>
> >>> ____
> >>>
> >>> Der Schutz Ihrer personenbezogenen Daten ist der Stadt
> >>> Münster ein wichtiges Anliegen. Die Datenschutzerklärung
> >>> finden Sie unter folgendem Link:
> >>> https://www.stadt-muenster.de/datenschutz.html
> >>> <https://www.stadt-muenster.de/datenschutz.html>____
> >>>
> >>> Zusammen gegen Antisemitismus____
> >>>
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> >>
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