[Mozilla Enterprise] Attention Ivanti Customers: Patch Definitions for Firefox ESR Break Policies.json

[Eddie Rowe]

I got a ticket opened today and I included data from Microsoft’s Process Monitor showing their process injecting the registry entry so I don’t spend a week going back and forth with someone denying they are responsible.  Thanks to Group Policy Preferences I was able to guard against any future issues by ensuring we have no registry keys under HKLM-Software-Policies-Mozilla-Firefox that would break our policies.json setup.  I moved to the Software Distribution option for Firefox, which means I have to spend a little more time maintaining how to deploy the software.


From: Mike Kaply <mkaply at mozilla.com>
Sent: Saturday, August 29, 2020 1:57 PM
To: Eddie Rowe <eddie.rowe at tdhca.state.tx.us>
Cc: enterprise at mozilla.org
Subject: Re: [Mozilla Enterprise] Attention Ivanti Customers: Patch Definitions for Firefox ESR Break Policies.json

I'll prioritize the patch that allows policies.json and GPO to coexist.

And we'll reach out to Ivanti and tell them to seriously stop doing that.

Mike

On Sat, Aug 29, 2020 at 1:30 PM Eddie Rowe <eddie.rowe at tdhca.state.tx.us<mailto:eddie.rowe at tdhca.state.tx.us>> wrote:
The most recent patches from Ivanti for Firefox ESR (and probably the Rapid Release version as well) have functionality to add a registry value to disable app updates.  In so doing they just broke your policies.json file from being used since GPO trumps policies.json.  I will be logging a ticket with them shortly, but the process is always painful since the person in support has no idea what the “engineers” are doing with the patch definitions.  Even when something is completely broken it can take multiple attempts to get an issue corrected. 8-(

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