[Mozilla Enterprise] No sound on websites with 78esr

Timo Pietilä timo.pietila at helsinki.fi
Fri Aug 28 04:07:39 UTC 2020


and that there are something more going on in 68 sounds, I lost sound 
again even with sandbox set to 5, but restarting FF restored sound. So 
sandbox to 5 in 68 might not be even relevant to this discussion. I'm 
sorry about that.

I will be testing 78 soonish in our environment (for obvious reasons), 
so if I have something to add to this I report it after testing.

Timo Pietilä

On 26.8.2020 7.24, Timo Pietilä wrote:
> ...aand I just realized this is old bug, I'm still using 68esr, not 78esr.
> 
> Anyway sandbox to 5 fixes it.
> 
> Timo Pietilä
> 
> On 25.8.2020 7.30, Timo Pietilä wrote:
>> I had that same problem and to me sandbox.content to 5 fixed the 
>> problem. Required FF restart after changing that setting before it 
>> worked, but now I'm getting sounds from videos.
>>
>> Same problems: connection to remote machine with RDP -> no sound from 
>> FF videos played at remote end.
>>
>> Timo Pietilä
>>
>> On 24.8.2020 18.16, Mike Kaply wrote:
>>> Can you try changing
>>>
>>> security.sandbox.content.level
>>>
>>> to 5 and seeing if that fixes it? If so, that would point to:
>>>
>>> https://bugzilla.mozilla.org/show_bug.cgi?id=1623793 
>>> <https://bugzilla.mozilla.org/show_bug.cgi?id=1623793>
>>>
>>> We had to disable some IPC stuff because of a crash.
>>>
>>> Mike
>>>
>>>
>>>
>>>
>>>
>>>
>>> On Mon, Aug 24, 2020 at 5:34 AM Malte Riemer <RiemerMalte at citeq.de 
>>> <mailto:RiemerMalte at citeq.de>> wrote:
>>>
>>>     Thanks Mike for response.____
>>>
>>>     __ __
>>>
>>>     No, we don’t use Firefox-installation on a network-drive. We also
>>>     tried start Firefox in safe mode or with a new profile. There’s
>>>     still no sound.____
>>>
>>>     __ __
>>>
>>>     Sorry, but I cannot use mozregression. It crahes with errors on my
>>>     machine (Win 10 1909 - 64Bit).____
>>>
>>>     __ __
>>>
>>>     But today we find out the the problem might only occur when we use
>>>     Remote Desktop to connect on workstations. If on that workstation
>>>     Firefox is running in version 78esr, there’s no sound coming over
>>>     the RDP-session.____
>>>
>>>     __ __
>>>
>>>     This ist the configuration for sandboxing:____
>>>
>>>     security.sandbox.content.level = 6____
>>>
>>>     __ __
>>>
>>>     May you can also test to confirm the problem with using RDP on a
>>>     computer which is running version 78esr?____
>>>
>>>     __ __
>>>
>>>     Malte____
>>>
>>>     __ __
>>>
>>>     *Von:*Mike Kaply <mkaply at mozilla.com <mailto:mkaply at mozilla.com>>
>>>     *Gesendet:* Freitag, 21. August 2020 18:52
>>>     *An:* Malte Riemer <RiemerMalte at citeq.de 
>>> <mailto:RiemerMalte at citeq.de>>
>>>     *Cc:* enterprise at mozilla.org <mailto:enterprise at mozilla.org>
>>>     *Betreff:* Re: [Mozilla Enterprise] No sound on websites with 
>>> 78esr____
>>>
>>>     __ __
>>>
>>>     *[Vorsicht Internetmail]: *
>>>     Diese Mail haben Sie über das Internet erhalten. Bitte Anlagen und
>>>     Links nur öffnen, wenn keine Anhaltspunkte für Viren vorliegen.
>>>     Weitere Informationen finden Sie auch in der FAQ Outlook
>>> <https://intranet-ms.stadt-muenster.de/citeq/kommunikation/outlook/haeufige-fragen/>____ 
>>>
>>>
>>>     A couple more thoughts.____
>>>
>>>     __ __
>>>
>>>     Have you modified any sandbox preferences:?____
>>>
>>>     __ __
>>>
>>>     In about:config, check security.sandbox.content.level ____
>>>
>>>     __ __
>>>
>>>     Does it work in safe mode or a new profile?____
>>>
>>>     __ __
>>>
>>>     Would you be willing to use mozregression to figure out when it
>>>     started?____
>>>
>>>     __ __
>>>
>>>     https://mozilla.github.io/mozregression/
>>>     <https://mozilla.github.io/mozregression/>____
>>>
>>>     __ __
>>>
>>>     Mike____
>>>
>>>     __ __
>>>
>>>     On Fri, Aug 21, 2020 at 9:23 AM Mike Kaply <mkaply at mozilla.com
>>>     <mailto:mkaply at mozilla.com>> wrote:____
>>>
>>>         Are you by chance running Firefox on a network drive?____
>>>
>>>         __ __
>>>
>>>         Mike____
>>>
>>>         __ __
>>>
>>>         On Fri, Aug 21, 2020 at 6:09 AM Malte Riemer
>>>         <RiemerMalte at citeq.de <mailto:RiemerMalte at citeq.de>> wrote:____
>>>
>>>             Hi,____
>>>
>>>             ____
>>>
>>>             I have problems with my sound since I am testing Firefox
>>>             Version 78esr.____
>>>
>>>             My Version I use ist 78.1.0esr.____
>>>
>>>             ____
>>>
>>>             I can try youtube, spotify or anything else. There‘s no
>>>             sound. I also uninstalled and cleared the Firefox-profile
>>>             etc. but without any effect.____
>>>
>>>             ____
>>>
>>>             When I use the 68esr-Version, there is no problem.____
>>>
>>>             ____
>>>
>>>             When I switch on the debugger and look into the console on
>>>             several pages I can find this error:____
>>>
>>>             ____
>>>
>>>             cid:image001.png at 01D67A08.3B13D1D0____
>>>
>>>             ____
>>>
>>>             Maybe the cause of the problem?____
>>>
>>>             ____
>>>
>>>             I don’t use the private mode.____
>>>
>>>             We have some group policies for deleting cookies and cache
>>>             data when closing the firefox and some other stuff. ____
>>>
>>>             ____
>>>
>>>             Has anybody else the same problem?____
>>>
>>>             ____
>>>
>>>             Thanks____
>>>
>>>             Malte____
>>>
>>>             ____
>>>
>>>             Der Schutz Ihrer personenbezogenen Daten ist der Stadt
>>>             Münster ein wichtiges Anliegen. Die Datenschutzerklärung
>>>             finden Sie unter folgendem Link:
>>>             https://www.stadt-muenster.de/datenschutz.html
>>>             <https://www.stadt-muenster.de/datenschutz.html>____
>>>
>>>             Zusammen gegen Antisemitismus____
>>>
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>>
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