[Mozilla Enterprise] No sound on websites with 78esr

Thu Aug 27 15:36:06 UTC 2020

Yes, only remote connections. There are no issues with local Firefox.

Mike

On Thu, Aug 27, 2020 at 10:19 AM Harkins, Steve via Enterprise <
enterprise at mozilla.org> wrote:

> So is this issue only when trying to listen to audio from Firefox running
> on a remote computer, over an Remote Desktop connection?  Or is it also
> when trying to listen to music, watch YouTube videos, etc., on a local
> computer?
>
> We haven't rolled out ESR 78 to our users yet, and I'm hesitant to do so
> if there's an unresolved issue like this.
>
>
> Regards,
> Steve
>
> -----Original Message-----
> From: Enterprise <enterprise-bounces at mozilla.org> On Behalf Of Malte
> Riemer
> Sent: Wednesday, August 26, 2020 7:00 AM
> To: Timo Pietilä <timo.pietila at helsinki.fi>; enterprise at mozilla.org
> Subject: [EXTERNAL] Re: [Mozilla Enterprise] No sound on websites with
> 78esr
>
> Sorry, but that does not work.
>
> Now I use Firefox 78.2.0esr (32-Bit) on my local workstation. From
> HomeOffice I connect with RDP tot hat machine and use Firefox.
> The behaviour of the sandbox parameter is as follows:
> When we use level 1 and 2 the sound is working, but by using level 3,4,5
> or 6 sound is not working via RDP.
>
> I don't know much about the sandbox-levels, but 1 or 2 seems not to be a
> good way, isn't it?
>
> Malte
>
> -----Ursprüngliche Nachricht-----
> Von: Enterprise <enterprise-bounces at mozilla.org> Im Auftrag von Timo
> Pietilä
> Gesendet: Mittwoch, 26. August 2020 06:24
> An: enterprise at mozilla.org
> Betreff: Re: [Mozilla Enterprise] No sound on websites with 78esr
>
> [Vorsicht Internetmail]:
> Diese Mail haben Sie über das Internet erhalten. Bitte Anlagen und Links
> nur öffnen, wenn keine Anhaltspunkte für Viren vorliegen. Weitere
> Informationen finden Sie auch in der FAQ Outlook<
> https://intranet-ms.stadt-muenster.de/citeq/kommunikation/outlook/haeufige-fragen/
> >
>
> ...aand I just realized this is old bug, I'm still using 68esr, not 78esr.
>
> Anyway sandbox to 5 fixes it.
>
> Timo Pietilä
>
> On 25.8.2020 7.30, Timo Pietilä wrote:
> > I had that same problem and to me sandbox.content to 5 fixed the
> > problem. Required FF restart after changing that setting before it
> > worked, but now I'm getting sounds from videos.
> >
> > Same problems: connection to remote machine with RDP -> no sound from
> > FF videos played at remote end.
> >
> > Timo Pietilä
> >
> > On 24.8.2020 18.16, Mike Kaply wrote:
> >> Can you try changing
> >>
> >> security.sandbox.content.level
> >>
> >> to 5 and seeing if that fixes it? If so, that would point to:
> >>
> >> https://bugzilla.mozilla.org/show_bug.cgi?id=1623793
> >> <https://bugzilla.mozilla.org/show_bug.cgi?id=1623793>
> >>
> >> We had to disable some IPC stuff because of a crash.
> >>
> >> Mike
> >>
> >>
> >>
> >>
> >>
> >>
> >> On Mon, Aug 24, 2020 at 5:34 AM Malte Riemer <RiemerMalte at citeq.de
> >> <mailto:RiemerMalte at citeq.de>> wrote:
> >>
> >>     Thanks Mike for response.____
> >>
> >>     __ __
> >>
> >>     No, we don’t use Firefox-installation on a network-drive. We also
> >>     tried start Firefox in safe mode or with a new profile. There’s
> >>     still no sound.____
> >>
> >>     __ __
> >>
> >>     Sorry, but I cannot use mozregression. It crahes with errors on my
> >>     machine (Win 10 1909 - 64Bit).____
> >>
> >>     __ __
> >>
> >>     But today we find out the the problem might only occur when we use
> >>     Remote Desktop to connect on workstations. If on that workstation
> >>     Firefox is running in version 78esr, there’s no sound coming over
> >>     the RDP-session.____
> >>
> >>     __ __
> >>
> >>     This ist the configuration for sandboxing:____
> >>
> >>     security.sandbox.content.level = 6____
> >>
> >>     __ __
> >>
> >>     May you can also test to confirm the problem with using RDP on a
> >>     computer which is running version 78esr?____
> >>
> >>     __ __
> >>
> >>     Malte____
> >>
> >>     __ __
> >>
> >>     *Von:*Mike Kaply <mkaply at mozilla.com <mailto:mkaply at mozilla.com>>
> >>     *Gesendet:* Freitag, 21. August 2020 18:52
> >>     *An:* Malte Riemer <RiemerMalte at citeq.de
> >> <mailto:RiemerMalte at citeq.de>>
> >>     *Cc:* enterprise at mozilla.org <mailto:enterprise at mozilla.org>
> >>     *Betreff:* Re: [Mozilla Enterprise] No sound on websites with
> >> 78esr____
> >>
> >>     __ __
> >>
> >>     *[Vorsicht Internetmail]: *
> >>     Diese Mail haben Sie über das Internet erhalten. Bitte Anlagen und
> >>     Links nur öffnen, wenn keine Anhaltspunkte für Viren vorliegen.
> >>     Weitere Informationen finden Sie auch in der FAQ Outlook
> >>
> >> <https://intranet-ms.stadt-muenster.de/citeq/kommunikation/outlook/ha
> >> eufige-fragen/>____
> >>
> >>
> >>     A couple more thoughts.____
> >>
> >>     __ __
> >>
> >>     Have you modified any sandbox preferences:?____
> >>
> >>     __ __
> >>
> >>     In about:config, check security.sandbox.content.level ____
> >>
> >>     __ __
> >>
> >>     Does it work in safe mode or a new profile?____
> >>
> >>     __ __
> >>
> >>     Would you be willing to use mozregression to figure out when it
> >>     started?____
> >>
> >>     __ __
> >>
> >>     https://mozilla.github.io/mozregression/
> >>     <https://mozilla.github.io/mozregression/>____
> >>
> >>     __ __
> >>
> >>     Mike____
> >>
> >>     __ __
> >>
> >>     On Fri, Aug 21, 2020 at 9:23 AM Mike Kaply <mkaply at mozilla.com
> >>     <mailto:mkaply at mozilla.com>> wrote:____
> >>
> >>         Are you by chance running Firefox on a network drive?____
> >>
> >>         __ __
> >>
> >>         Mike____
> >>
> >>         __ __
> >>
> >>         On Fri, Aug 21, 2020 at 6:09 AM Malte Riemer
> >>         <RiemerMalte at citeq.de <mailto:RiemerMalte at citeq.de>>
> >> wrote:____
> >>
> >>             Hi,____
> >>
> >>             ____
> >>
> >>             I have problems with my sound since I am testing Firefox
> >>             Version 78esr.____
> >>
> >>             My Version I use ist 78.1.0esr.____
> >>
> >>             ____
> >>
> >>             I can try youtube, spotify or anything else. There‘s no
> >>             sound. I also uninstalled and cleared the Firefox-profile
> >>             etc. but without any effect.____
> >>
> >>             ____
> >>
> >>             When I use the 68esr-Version, there is no problem.____
> >>
> >>             ____
> >>
> >>             When I switch on the debugger and look into the console on
> >>             several pages I can find this error:____
> >>
> >>             ____
> >>
> >>             cid:image001.png at 01D67A08.3B13D1D0____
> >>
> >>             ____
> >>
> >>             Maybe the cause of the problem?____
> >>
> >>             ____
> >>
> >>             I don’t use the private mode.____
> >>
> >>             We have some group policies for deleting cookies and cache
> >>             data when closing the firefox and some other stuff. ____
> >>
> >>             ____
> >>
> >>             Has anybody else the same problem?____
> >>
> >>             ____
> >>
> >>             Thanks____
> >>
> >>             Malte____
> >>
> >>             ____
> >>
> >>             Der Schutz Ihrer personenbezogenen Daten ist der Stadt
> >>             Münster ein wichtiges Anliegen. Die Datenschutzerklärung
> >>             finden Sie unter folgendem Link:
> >>             https://www.stadt-muenster.de/datenschutz.html
> >>             <https://www.stadt-muenster.de/datenschutz.html>____
> >>
> >>             Zusammen gegen Antisemitismus____
> >>
> >>             _______________________________________________
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> >>             Enterprise at mozilla.org <mailto:Enterprise at mozilla.org>
> >>             https://mail.mozilla.org/listinfo/enterprise
> >>             <https://mail.mozilla.org/listinfo/enterprise>
> >>
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> >>             email to enterprise-request at mozilla.org
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> >>             "unsubscribe"____
> >>
> >>
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> >
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