[Mozilla Enterprise] No sound on websites with 78esr
Harkins, Steve
sharkins at ti.com
Thu Aug 27 15:19:02 UTC 2020
So is this issue only when trying to listen to audio from Firefox running on a remote computer, over an Remote Desktop connection? Or is it also when trying to listen to music, watch YouTube videos, etc., on a local computer?
We haven't rolled out ESR 78 to our users yet, and I'm hesitant to do so if there's an unresolved issue like this.
Regards,
Steve
-----Original Message-----
From: Enterprise <enterprise-bounces at mozilla.org> On Behalf Of Malte Riemer
Sent: Wednesday, August 26, 2020 7:00 AM
To: Timo Pietilä <timo.pietila at helsinki.fi>; enterprise at mozilla.org
Subject: [EXTERNAL] Re: [Mozilla Enterprise] No sound on websites with 78esr
Sorry, but that does not work.
Now I use Firefox 78.2.0esr (32-Bit) on my local workstation. From HomeOffice I connect with RDP tot hat machine and use Firefox.
The behaviour of the sandbox parameter is as follows:
When we use level 1 and 2 the sound is working, but by using level 3,4,5 or 6 sound is not working via RDP.
I don't know much about the sandbox-levels, but 1 or 2 seems not to be a good way, isn't it?
Malte
-----Ursprüngliche Nachricht-----
Von: Enterprise <enterprise-bounces at mozilla.org> Im Auftrag von Timo Pietilä
Gesendet: Mittwoch, 26. August 2020 06:24
An: enterprise at mozilla.org
Betreff: Re: [Mozilla Enterprise] No sound on websites with 78esr
[Vorsicht Internetmail]:
Diese Mail haben Sie über das Internet erhalten. Bitte Anlagen und Links nur öffnen, wenn keine Anhaltspunkte für Viren vorliegen. Weitere Informationen finden Sie auch in der FAQ Outlook<https://intranet-ms.stadt-muenster.de/citeq/kommunikation/outlook/haeufige-fragen/>
...aand I just realized this is old bug, I'm still using 68esr, not 78esr.
Anyway sandbox to 5 fixes it.
Timo Pietilä
On 25.8.2020 7.30, Timo Pietilä wrote:
> I had that same problem and to me sandbox.content to 5 fixed the
> problem. Required FF restart after changing that setting before it
> worked, but now I'm getting sounds from videos.
>
> Same problems: connection to remote machine with RDP -> no sound from
> FF videos played at remote end.
>
> Timo Pietilä
>
> On 24.8.2020 18.16, Mike Kaply wrote:
>> Can you try changing
>>
>> security.sandbox.content.level
>>
>> to 5 and seeing if that fixes it? If so, that would point to:
>>
>> https://bugzilla.mozilla.org/show_bug.cgi?id=1623793
>> <https://bugzilla.mozilla.org/show_bug.cgi?id=1623793>
>>
>> We had to disable some IPC stuff because of a crash.
>>
>> Mike
>>
>>
>>
>>
>>
>>
>> On Mon, Aug 24, 2020 at 5:34 AM Malte Riemer <RiemerMalte at citeq.de
>> <mailto:RiemerMalte at citeq.de>> wrote:
>>
>> Thanks Mike for response.____
>>
>> __ __
>>
>> No, we don’t use Firefox-installation on a network-drive. We also
>> tried start Firefox in safe mode or with a new profile. There’s
>> still no sound.____
>>
>> __ __
>>
>> Sorry, but I cannot use mozregression. It crahes with errors on my
>> machine (Win 10 1909 - 64Bit).____
>>
>> __ __
>>
>> But today we find out the the problem might only occur when we use
>> Remote Desktop to connect on workstations. If on that workstation
>> Firefox is running in version 78esr, there’s no sound coming over
>> the RDP-session.____
>>
>> __ __
>>
>> This ist the configuration for sandboxing:____
>>
>> security.sandbox.content.level = 6____
>>
>> __ __
>>
>> May you can also test to confirm the problem with using RDP on a
>> computer which is running version 78esr?____
>>
>> __ __
>>
>> Malte____
>>
>> __ __
>>
>> *Von:*Mike Kaply <mkaply at mozilla.com <mailto:mkaply at mozilla.com>>
>> *Gesendet:* Freitag, 21. August 2020 18:52
>> *An:* Malte Riemer <RiemerMalte at citeq.de
>> <mailto:RiemerMalte at citeq.de>>
>> *Cc:* enterprise at mozilla.org <mailto:enterprise at mozilla.org>
>> *Betreff:* Re: [Mozilla Enterprise] No sound on websites with
>> 78esr____
>>
>> __ __
>>
>> *[Vorsicht Internetmail]: *
>> Diese Mail haben Sie über das Internet erhalten. Bitte Anlagen und
>> Links nur öffnen, wenn keine Anhaltspunkte für Viren vorliegen.
>> Weitere Informationen finden Sie auch in der FAQ Outlook
>>
>> <https://intranet-ms.stadt-muenster.de/citeq/kommunikation/outlook/ha
>> eufige-fragen/>____
>>
>>
>> A couple more thoughts.____
>>
>> __ __
>>
>> Have you modified any sandbox preferences:?____
>>
>> __ __
>>
>> In about:config, check security.sandbox.content.level ____
>>
>> __ __
>>
>> Does it work in safe mode or a new profile?____
>>
>> __ __
>>
>> Would you be willing to use mozregression to figure out when it
>> started?____
>>
>> __ __
>>
>> https://mozilla.github.io/mozregression/
>> <https://mozilla.github.io/mozregression/>____
>>
>> __ __
>>
>> Mike____
>>
>> __ __
>>
>> On Fri, Aug 21, 2020 at 9:23 AM Mike Kaply <mkaply at mozilla.com
>> <mailto:mkaply at mozilla.com>> wrote:____
>>
>> Are you by chance running Firefox on a network drive?____
>>
>> __ __
>>
>> Mike____
>>
>> __ __
>>
>> On Fri, Aug 21, 2020 at 6:09 AM Malte Riemer
>> <RiemerMalte at citeq.de <mailto:RiemerMalte at citeq.de>>
>> wrote:____
>>
>> Hi,____
>>
>> ____
>>
>> I have problems with my sound since I am testing Firefox
>> Version 78esr.____
>>
>> My Version I use ist 78.1.0esr.____
>>
>> ____
>>
>> I can try youtube, spotify or anything else. There‘s no
>> sound. I also uninstalled and cleared the Firefox-profile
>> etc. but without any effect.____
>>
>> ____
>>
>> When I use the 68esr-Version, there is no problem.____
>>
>> ____
>>
>> When I switch on the debugger and look into the console on
>> several pages I can find this error:____
>>
>> ____
>>
>> cid:image001.png at 01D67A08.3B13D1D0____
>>
>> ____
>>
>> Maybe the cause of the problem?____
>>
>> ____
>>
>> I don’t use the private mode.____
>>
>> We have some group policies for deleting cookies and cache
>> data when closing the firefox and some other stuff. ____
>>
>> ____
>>
>> Has anybody else the same problem?____
>>
>> ____
>>
>> Thanks____
>>
>> Malte____
>>
>> ____
>>
>> Der Schutz Ihrer personenbezogenen Daten ist der Stadt
>> Münster ein wichtiges Anliegen. Die Datenschutzerklärung
>> finden Sie unter folgendem Link:
>> https://www.stadt-muenster.de/datenschutz.html
>> <https://www.stadt-muenster.de/datenschutz.html>____
>>
>> Zusammen gegen Antisemitismus____
>>
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