[Mozilla Enterprise] Slow search over combined address and search bar

Thu Apr 23 06:57:14 UTC 2020

late reply...

no DNS over https is not enabled, its disabled via GPO

Regards,

Sascha

-----Ursprüngliche Nachricht-----
Von: Enterprise <enterprise-bounces at mozilla.org> Im Auftrag von Timo Pietilä
Gesendet: Dienstag, 10. März 2020 13:43
An: enterprise at mozilla.org
Betreff: Re: [Mozilla Enterprise] Slow search over combined address and search bar

Just a hunch.

Check dns over https -setting on that machine. Maybe it is enabled on that and disabled on others.

https://support.mozilla.org/en-US/kb/firefox-dns-over-https

Timo Pietilä

On 10.3.2020 14.36, Osdoba, Sascha wrote:
> Hi Will,
> 
> i checked it yesterdays on the users device and in the developer tools 
> I saw that the dns request took nearly 7 seconds.
> 
> X-check on my device, much much faster and same on all other devices 
> in my office so I have to investigate further.
> 
> I don’t think its firefox related in my case.
> 
> Regards,
> 
> Sascha
> 
> *Von:* Enterprise <enterprise-bounces at mozilla.org> *Im Auftrag von 
> *William Spratt
> *Gesendet:* Dienstag, 3. März 2020 16:20
> *An:* enterprise at mozilla.org
> *Betreff:* Re: [Mozilla Enterprise] Slow search over combined address 
> and search bar
> 
> My senior management have noticed, so I’ve logged it to get the ball moving.
> 
> https://bugzilla.mozilla.org/show_bug.cgi?id=1619634
> 
> *Will Spratt*
> 
> *IT Science Support Specialist*
> 
> Tel:         01904 46 2631
> 
> *From:*Enterprise <enterprise-bounces at mozilla.org 
> <mailto:enterprise-bounces at mozilla.org>> *On Behalf Of *Osdoba, Sascha
> *Sent:* 03 March 2020 13:47
> *To:* enterprise at mozilla.org <mailto:enterprise at mozilla.org>
> *Subject:* Re: [Mozilla Enterprise] Slow search over combined address 
> and search bar
> 
> Hi Will,
> 
> i did not, didnt get the user on the phone yet.
> 
> Sascha
> 
> *Von:* Enterprise <enterprise-bounces at mozilla.org 
> <mailto:enterprise-bounces at mozilla.org>> *Im Auftrag von *William 
> Spratt
> *Gesendet:* Dienstag, 3. März 2020 14:25
> *An:* enterprise at mozilla.org <mailto:enterprise at mozilla.org>
> *Betreff:* Re: [Mozilla Enterprise] Slow search over combined address 
> and search bar
> 
> Hi Sasha,
> 
> Did you raise a Bugzilla for this?  If so, can I have the link?  
> Otherwise, I’ll raise one.
> 
> Regards
> 
> Will
> 
> *Will Spratt*
> 
> *IT Science Support Specialist*
> 
> Tel:         01904 46 2631
> 
> *From:*Mike Kaply <mkaply at mozilla.com <mailto:mkaply at mozilla.com>>
> *Sent:* 28 February 2020 14:48
> *To:* William Spratt <William.Spratt at fera.co.uk 
> <mailto:William.Spratt at fera.co.uk>>
> *Cc:* enterprise at mozilla.org <mailto:enterprise at mozilla.org>
> *Subject:* Re: [Mozilla Enterprise] Slow search over combined address 
> and search bar
> 
> Yes, please open a bug so I can get the search team involved.
> 
> Mike
> 
> On Fri, Feb 28, 2020 at 8:23 AM William Spratt 
> <William.Spratt at fera.co.uk <mailto:William.Spratt at fera.co.uk>> wrote:
> 
>     James is correct.  We're seeing slow responses from searches from
>     the address bar, but not with other connections, so assumed the
>     assumed the root cause  wasn't with Firefox but with our Firewall
>     (as it manages the internet traffic).
> 
>     Using the search bar (as you pointed out) doesn't trigger the delay,
>     so is a good workaround.
> 
>     Something we've noticed is that searches from the address bar won't
>     trigger the delay if done immediately after the first search
>     resolves.  Then after a couple of minutes the delay is triggered again.
> 
>     Regards
> 
>     Will
> 
>     Will Spratt
>     IT Science Support Specialist
>     Tel:         01904 46 2631
> 
>     -----Original Message-----
>     From: Enterprise <enterprise-bounces at mozilla.org
>     <mailto:enterprise-bounces at mozilla.org>> On Behalf Of James Pearson
>     Sent: 28 February 2020 13:45
>     To: Osdoba, Sascha <S.Osdoba at gsi.de <mailto:S.Osdoba at gsi.de>>;
>     enterprise at mozilla.org <mailto:enterprise at mozilla.org>
>     Subject: Re: [Mozilla Enterprise] Slow search over combined address
>     and search bar
> 
>     I'm guessing the workaround is to enable the separate search bar and
>     not use the URL bar for searches ?
> 
>     James Pearson
> 
>     Osdoba, Sascha wrote:
>     > 
>     > Hi Will,
>     > 
>     > i dont understand your answer...  firewall?? workaround??
>     > 
>     > You may replied to the wrong email?
>     > 
>     > 
>     > Regards,
>     > 
>     > Sascha
>     > 
>     > 
>     > -----Ursprüngliche Nachricht-----
>     > Von: William Spratt <William.Spratt at fera.co.uk <mailto:William.Spratt at fera.co.uk>>
>     > Gesendet: Freitag, 28. Februar 2020 13:59
>     > An: Osdoba, Sascha <S.Osdoba at gsi.de <mailto:S.Osdoba at gsi.de>>; enterprise at mozilla.org
>     <mailto:enterprise at mozilla.org>
>     > Betreff: RE: Slow search over combined address and search bar
>     > 
>     > Hi All,
>     > 
>     > We've noticed that as well.  I'd assumed it was our Firewall.  Thanks for the workaround.
>     > 
>     > Regards
>     > 
>     > Will
>     > 
>     > Will Spratt
>     > IT Science Support Specialist
>     > Tel:         01904 46 2631
>     > 
>     > -----Original Message-----
>     > From: Enterprise <enterprise-bounces at mozilla.org
>     <mailto:enterprise-bounces at mozilla.org>> On Behalf Of Osdoba,
>     > Sascha
>     > Sent: 28 February 2020 11:39
>     > To: enterprise at mozilla.org <mailto:enterprise at mozilla.org>
>     > Subject: [Mozilla Enterprise] Slow search over combined address and 
>     > search bar
>     > 
>     > Dear all,
>     > 
>     > I have some users who are facing a delay if they type some search pattern to the address bar until their search provider (google is configured) is opened in Firefox.
>     > they are using the combined address and search bar. It won't happen if they use the separated address and search bar.
>     > 
>     > We all are using same FF version 68.5.0 x64 on Windows 10 x64.
>     > 
>     > I can't reproduce it on my device (takes 3-4 sec if I provide one word and only 1-2 second if provide two or more words). The colleagues have a delay of 10-15 seconds.
>     > I already created a new Firefox profile but the delay is still there.
>     > 
>     > I know that if you enter only one word that it checks for a website with that name but it should always use searching if I enter two or more words.
>     > 
>     > Any hints on that?
>     > 
>     > 
>     > Regards,
>     > 
>     > Sascha
>     > 
>     > 
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