[Mozilla Enterprise] FW: FW: Hyperlinks in Outlook causing pop error with Firefox

Thu Oct 31 14:25:09 UTC 2019

We don’t use GPO…we use CCK2 and will be for awhile, maybe always. We manipulate Firefox way too much, so it will be a task to try and transition to utilizing GPO settings. Can you make a CCK2, Preference equivalent?

From: Mike Kaply <mkaply at mozilla.com>
Sent: Wednesday, October 30, 2019 5:34 PM
To: JUSTIAA2 <JUSTIAA2 at ucia.gov>
Cc: enterprise at mozilla.org
Subject: Re: FW: [Mozilla Enterprise] FW: Hyperlinks in Outlook causing pop error with Firefox

I'm still trying to figure it out.

I added a policy in the new ESR to completely turn off Legacy Profiles.

Can you see if that helps?

https://github.com/mozilla/policy-templates/blob/master/README.md#legacyprofiles

Mike

On Tue, Oct 29, 2019 at 8:36 AM JUSTIAA2 <JUSTIAA2 at ucia.gov<mailto:JUSTIAA2 at ucia.gov>> wrote:
Any suggestions on what could be happening? I’ve looked at everything and I’m kinda stumped righ now.

From: Enterprise <enterprise-bounces at mozilla.org<mailto:enterprise-bounces at mozilla.org>> On Behalf Of JUSTIAA2
Sent: Thursday, October 24, 2019 10:14 AM
To: 'Mike Kaply' <mkaply at mozilla.com<mailto:mkaply at mozilla.com>>
Cc: enterprise at mozilla.org<mailto:enterprise at mozilla.org>
Subject: Re: [Mozilla Enterprise] FW: Hyperlinks in Outlook causing pop error with Firefox

Yes, the same error exists. The only time the Hyperlink works is when you hit “Close Firefox” on the error. Firefox closes and another Firefox session pop-ups. Firefox and Outlook do run in a special environment do to the nature of our work….-no-remote is not added in the properties of the Firefox shortcut. The firefox profile is located in Appdata\Roaming…since you use roaming profiles. We haven’t had any issues with Hyperlinks in Outlook since v68.

From: Mike Kaply <mkaply at mozilla.com<mailto:mkaply at mozilla.com>>
Sent: Wednesday, October 23, 2019 10:03 AM
To: JUSTIAA2 <JUSTIAA2 at ucia.gov<mailto:JUSTIAA2 at ucia.gov>>
Subject: Re: [Mozilla Enterprise] FW: Hyperlinks in Outlook causing pop error with Firefox

(questions from the developer)

If they try launching Firefox a second time from their shortcut or whatever do they get the same error?
Is Outlook or Firefox running in any kind of sandbox or other special environment?

Also, can you right click on the Firefox icon and verify that -no-remote hasn't ended up in the properties for launching somehow?

Mike

On Tue, Oct 22, 2019 at 6:35 AM JUSTIAA2 <JUSTIAA2 at ucia.gov<mailto:JUSTIAA2 at ucia.gov>> wrote:

Here is a copy of the profiles.ini and intalls.ini. Once I close out of Firefox when the error pops-up. Another instance of Firefox comes up and returns with the Hyperlink I clicked on. From then on other Hyperlinks work.

From: Mike Kaply <mkaply at mozilla.com<mailto:mkaply at mozilla.com>>
Sent: Friday, October 18, 2019 3:24 PM
To: JUSTIAA2 <JUSTIAA2 at ucia.gov<mailto:JUSTIAA2 at ucia.gov>>
Subject: Re: [Mozilla Enterprise] FW: Hyperlinks in Outlook causing pop error with Firefox

Can you send me the file installs.ini from Users\USERNAME\AppData\Roaming\Mozilla\Firefox assuming it doesn't have any sensitive data in it?

And also profiles.ini?

Thanks.

Mike

On Fri, Oct 18, 2019 at 11:14 AM JUSTIAA2 <JUSTIAA2 at ucia.gov<mailto:JUSTIAA2 at ucia.gov>> wrote:
Yes…just one copy installed v68.1.0 ESR….with one profile named “firefox.default”.

From: Mike Kaply <mkaply at mozilla.com<mailto:mkaply at mozilla.com>>
Sent: Friday, October 18, 2019 12:10 PM
To: JUSTIAA2 <JUSTIAA2 at ucia.gov<mailto:JUSTIAA2 at ucia.gov>>
Cc: Fjoerfoks <fryskefirefox at gmail.com<mailto:fryskefirefox at gmail.com>>; Mozilla Enterprise Working Group <enterprise at mozilla.org<mailto:enterprise at mozilla.org>>
Subject: Re: [Mozilla Enterprise] FW: Hyperlinks in Outlook causing pop error with Firefox

Do you only have one copy of Firefox installed? And is it set as the default browser?

(Just want to make sure I have the same environment)

Mike

On Fri, Oct 18, 2019 at 9:29 AM JUSTIAA2 <JUSTIAA2 at ucia.gov<mailto:JUSTIAA2 at ucia.gov>> wrote:
It’s locally installed. Firefox Profile is located in Appdata\Roaming. Never had this issue before Firefox v68.

From: Fjoerfoks <fryskefirefox at gmail.com<mailto:fryskefirefox at gmail.com>>
Sent: Friday, October 18, 2019 9:47 AM
To: JUSTIAA2 <JUSTIAA2 at ucia.gov<mailto:JUSTIAA2 at ucia.gov>>
Cc: Mozilla Enterprise Working Group <enterprise at mozilla.org<mailto:enterprise at mozilla.org>>; Mike Kaply <mkaply at mozilla.com<mailto:mkaply at mozilla.com>>
Subject: Re: [Mozilla Enterprise] FW: Hyperlinks in Outlook causing pop error with Firefox

Hi Justin,
Can you elaborate on the network setup? Eg. is Firefox locally installed or network,  where is the profile located, using Citrix or the like, etc.

Wim
Op vr 18 okt. 2019 15:33 schreef JUSTIAA2 <JUSTIAA2 at ucia.gov<mailto:JUSTIAA2 at ucia.gov>>:
Good Morning,

This is a big issue for us. We can’t move forward with the deployment of Firefox v68 without this being fixed. Before v68, this wasn’t an issue…what has changed?

From: Enterprise <enterprise-bounces at mozilla.org<mailto:enterprise-bounces at mozilla.org>> On Behalf Of JUSTIAA2
Sent: Thursday, October 17, 2019 12:56 PM
To: 'Mike Kaply' <mkaply at mozilla.com<mailto:mkaply at mozilla.com>>
Cc: enterprise at mozilla.org<mailto:enterprise at mozilla.org>
Subject: Re: [Mozilla Enterprise] Hyperlinks in Outlook causing pop error with Firefox

Doesn’t the –no-remote allow another Firefox process open with a new Firefox profile? That’s not what we want. We want to be able to open a Hyperlink from outlook in a new tab in a Firefox instance that’s already up.

From: Mike Kaply <mkaply at mozilla.com<mailto:mkaply at mozilla.com>>
Sent: Thursday, October 17, 2019 11:20 AM
To: JUSTIAA2 <JUSTIAA2 at ucia.gov<mailto:JUSTIAA2 at ucia.gov>>
Cc: enterprise at mozilla.org<mailto:enterprise at mozilla.org>
Subject: Re: [Mozilla Enterprise] Hyperlinks in Outlook causing pop error with Firefox

Are you using -no-remote to launch your Firefox instance?

Mike

On Thu, Oct 17, 2019 at 10:15 AM JUSTIAA2 <JUSTIAA2 at ucia.gov<mailto:JUSTIAA2 at ucia.gov>> wrote:
Good Morning,

When clicking on a Hyperlink in Outlook I get the following pop message “Firefox is already running, but is not responding. The old Firefox process must be closed to open a new window”.  I haven’t seen this issue since updating to Firefox v68 ESR. What could cause this issue? We have one default Firefox profile that we’ve renamed “firefox.default”. Any help will be greatly appreciated.

Thanks,

Justin Anderson
Software Engineer
CACI

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