[Mozilla Enterprise] FW: FW: Hyperlinks in Outlook causing pop error with Firefox

Wed Oct 30 21:33:41 UTC 2019

I'm still trying to figure it out.

I added a policy in the new ESR to completely turn off Legacy Profiles.

Can you see if that helps?

https://github.com/mozilla/policy-templates/blob/master/README.md#legacyprofiles

Mike

On Tue, Oct 29, 2019 at 8:36 AM JUSTIAA2 <JUSTIAA2 at ucia.gov> wrote:

> Any suggestions on what could be happening? I’ve looked at everything and
> I’m kinda stumped righ now.
>
>
>
> *From:* Enterprise <enterprise-bounces at mozilla.org> *On Behalf Of *
> JUSTIAA2
> *Sent:* Thursday, October 24, 2019 10:14 AM
> *To:* 'Mike Kaply' <mkaply at mozilla.com>
> *Cc:* enterprise at mozilla.org
> *Subject:* Re: [Mozilla Enterprise] FW: Hyperlinks in Outlook causing pop
> error with Firefox
>
>
>
> Yes, the same error exists. The only time the Hyperlink works is when you
> hit “Close Firefox” on the error. Firefox closes and another Firefox
> session pop-ups. Firefox and Outlook do run in a special environment do to
> the nature of our work….-no-remote is not added in the properties of the
> Firefox shortcut. The firefox profile is located in Appdata\Roaming…since
> you use roaming profiles. We haven’t had any issues with Hyperlinks in
> Outlook since v68.
>
>
>
> *From:* Mike Kaply <mkaply at mozilla.com>
> *Sent:* Wednesday, October 23, 2019 10:03 AM
> *To:* JUSTIAA2 <JUSTIAA2 at ucia.gov>
> *Subject:* Re: [Mozilla Enterprise] FW: Hyperlinks in Outlook causing pop
> error with Firefox
>
>
>
> (questions from the developer)
>
>
>
> If they try launching Firefox a second time from their shortcut or
> whatever do they get the same error?
>
> Is Outlook or Firefox running in any kind of sandbox or other special
> environment?
>
>
>
> Also, can you right click on the Firefox icon and verify that -no-remote
> hasn't ended up in the properties for launching somehow?
>
>
>
> Mike
>
>
>
> On Tue, Oct 22, 2019 at 6:35 AM JUSTIAA2 <JUSTIAA2 at ucia.gov> wrote:
>
>
>
>
>
> Here is a copy of the profiles.ini and intalls.ini. Once I close out of
> Firefox when the error pops-up. Another instance of Firefox comes up and
> returns with the Hyperlink I clicked on. From then on other Hyperlinks work.
>
>
>
>
>
> *From:* Mike Kaply <mkaply at mozilla.com>
> *Sent:* Friday, October 18, 2019 3:24 PM
> *To:* JUSTIAA2 <JUSTIAA2 at ucia.gov>
> *Subject:* Re: [Mozilla Enterprise] FW: Hyperlinks in Outlook causing pop
> error with Firefox
>
>
>
> Can you send me the file installs.ini from
> Users\USERNAME\AppData\Roaming\Mozilla\Firefox assuming it doesn't have any
> sensitive data in it?
>
>
>
> And also profiles.ini?
>
>
>
> Thanks.
>
>
>
> Mike
>
>
>
> On Fri, Oct 18, 2019 at 11:14 AM JUSTIAA2 <JUSTIAA2 at ucia.gov> wrote:
>
> Yes…just one copy installed v68.1.0 ESR….with one profile named
> “firefox.default”.
>
>
>
> *From:* Mike Kaply <mkaply at mozilla.com>
> *Sent:* Friday, October 18, 2019 12:10 PM
> *To:* JUSTIAA2 <JUSTIAA2 at ucia.gov>
> *Cc:* Fjoerfoks <fryskefirefox at gmail.com>; Mozilla Enterprise Working
> Group <enterprise at mozilla.org>
> *Subject:* Re: [Mozilla Enterprise] FW: Hyperlinks in Outlook causing pop
> error with Firefox
>
>
>
> Do you only have one copy of Firefox installed? And is it set as the
> default browser?
>
>
>
> (Just want to make sure I have the same environment)
>
>
>
> Mike
>
>
>
> On Fri, Oct 18, 2019 at 9:29 AM JUSTIAA2 <JUSTIAA2 at ucia.gov> wrote:
>
> It’s locally installed. Firefox Profile is located in Appdata\Roaming.
> Never had this issue before Firefox v68.
>
>
>
> *From:* Fjoerfoks <fryskefirefox at gmail.com>
> *Sent:* Friday, October 18, 2019 9:47 AM
> *To:* JUSTIAA2 <JUSTIAA2 at ucia.gov>
> *Cc:* Mozilla Enterprise Working Group <enterprise at mozilla.org>; Mike
> Kaply <mkaply at mozilla.com>
> *Subject:* Re: [Mozilla Enterprise] FW: Hyperlinks in Outlook causing pop
> error with Firefox
>
>
>
> Hi Justin,
>
> Can you elaborate on the network setup? Eg. is Firefox locally installed
> or network,  where is the profile located, using Citrix or the like, etc.
>
>
>
> Wim
>
> Op vr 18 okt. 2019 15:33 schreef JUSTIAA2 <JUSTIAA2 at ucia.gov>:
>
> Good Morning,
>
>
>
>
>
> This is a big issue for us. We can’t move forward with the deployment of
> Firefox v68 without this being fixed. Before v68, this wasn’t an issue…what
> has changed?
>
>
>
>
>
>
>
> *From:* Enterprise <enterprise-bounces at mozilla.org> *On Behalf Of *
> JUSTIAA2
> *Sent:* Thursday, October 17, 2019 12:56 PM
> *To:* 'Mike Kaply' <mkaply at mozilla.com>
> *Cc:* enterprise at mozilla.org
> *Subject:* Re: [Mozilla Enterprise] Hyperlinks in Outlook causing pop
> error with Firefox
>
>
>
> Doesn’t the –no-remote allow another Firefox process open with a new
> Firefox profile? That’s not what we want. We want to be able to open a
> Hyperlink from outlook in a new tab in a Firefox instance that’s already up.
>
>
>
> *From:* Mike Kaply <mkaply at mozilla.com>
> *Sent:* Thursday, October 17, 2019 11:20 AM
> *To:* JUSTIAA2 <JUSTIAA2 at ucia.gov>
> *Cc:* enterprise at mozilla.org
> *Subject:* Re: [Mozilla Enterprise] Hyperlinks in Outlook causing pop
> error with Firefox
>
>
>
> Are you using -no-remote to launch your Firefox instance?
>
>
>
> Mike
>
>
>
> On Thu, Oct 17, 2019 at 10:15 AM JUSTIAA2 <JUSTIAA2 at ucia.gov> wrote:
>
> Good Morning,
>
>
>
> When clicking on a Hyperlink in Outlook I get the following pop message
> “Firefox is already running, but is not responding. The old Firefox process
> must be closed to open a new window”.  I haven’t seen this issue since
> updating to Firefox v68 ESR. What could cause this issue? We have one
> default Firefox profile that we’ve renamed “firefox.default”. Any help will
> be greatly appreciated.
>
>
>
>
>
> Thanks,
>
>
>
> Justin Anderson
>
> Software Engineer
>
> *CACI*
>
>
>
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