[Mozilla Enterprise] FW: Hyperlinks in Outlook causing pop error with Firefox

[Mike Kaply]

Do you only have one copy of Firefox installed? And is it set as the
default browser?

(Just want to make sure I have the same environment)

Mike

On Fri, Oct 18, 2019 at 9:29 AM JUSTIAA2 <JUSTIAA2 at ucia.gov> wrote:

> It’s locally installed. Firefox Profile is located in Appdata\Roaming.
> Never had this issue before Firefox v68.
>
>
>
> *From:* Fjoerfoks <fryskefirefox at gmail.com>
> *Sent:* Friday, October 18, 2019 9:47 AM
> *To:* JUSTIAA2 <JUSTIAA2 at ucia.gov>
> *Cc:* Mozilla Enterprise Working Group <enterprise at mozilla.org>; Mike
> Kaply <mkaply at mozilla.com>
> *Subject:* Re: [Mozilla Enterprise] FW: Hyperlinks in Outlook causing pop
> error with Firefox
>
>
>
> Hi Justin,
>
> Can you elaborate on the network setup? Eg. is Firefox locally installed
> or network,  where is the profile located, using Citrix or the like, etc.
>
>
>
> Wim
>
> Op vr 18 okt. 2019 15:33 schreef JUSTIAA2 <JUSTIAA2 at ucia.gov>:
>
> Good Morning,
>
>
>
>
>
> This is a big issue for us. We can’t move forward with the deployment of
> Firefox v68 without this being fixed. Before v68, this wasn’t an issue…what
> has changed?
>
>
>
>
>
>
>
> *From:* Enterprise <enterprise-bounces at mozilla.org> *On Behalf Of *
> JUSTIAA2
> *Sent:* Thursday, October 17, 2019 12:56 PM
> *To:* 'Mike Kaply' <mkaply at mozilla.com>
> *Cc:* enterprise at mozilla.org
> *Subject:* Re: [Mozilla Enterprise] Hyperlinks in Outlook causing pop
> error with Firefox
>
>
>
> Doesn’t the –no-remote allow another Firefox process open with a new
> Firefox profile? That’s not what we want. We want to be able to open a
> Hyperlink from outlook in a new tab in a Firefox instance that’s already up.
>
>
>
> *From:* Mike Kaply <mkaply at mozilla.com>
> *Sent:* Thursday, October 17, 2019 11:20 AM
> *To:* JUSTIAA2 <JUSTIAA2 at ucia.gov>
> *Cc:* enterprise at mozilla.org
> *Subject:* Re: [Mozilla Enterprise] Hyperlinks in Outlook causing pop
> error with Firefox
>
>
>
> Are you using -no-remote to launch your Firefox instance?
>
>
>
> Mike
>
>
>
> On Thu, Oct 17, 2019 at 10:15 AM JUSTIAA2 <JUSTIAA2 at ucia.gov> wrote:
>
> Good Morning,
>
>
>
> When clicking on a Hyperlink in Outlook I get the following pop message
> “Firefox is already running, but is not responding. The old Firefox process
> must be closed to open a new window”.  I haven’t seen this issue since
> updating to Firefox v68 ESR. What could cause this issue? We have one
> default Firefox profile that we’ve renamed “firefox.default”. Any help will
> be greatly appreciated.
>
>
>
>
>
> Thanks,
>
>
>
> Justin Anderson
>
> Software Engineer
>
> *CACI*
>
>
>
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