[Mozilla Enterprise] FW: Hyperlinks in Outlook causing pop error with Firefox

[JUSTIAA2]

It’s locally installed. Firefox Profile is located in Appdata\Roaming. Never had this issue before Firefox v68.

From: Fjoerfoks <fryskefirefox at gmail.com>
Sent: Friday, October 18, 2019 9:47 AM
To: JUSTIAA2 <JUSTIAA2 at ucia.gov>
Cc: Mozilla Enterprise Working Group <enterprise at mozilla.org>; Mike Kaply <mkaply at mozilla.com>
Subject: Re: [Mozilla Enterprise] FW: Hyperlinks in Outlook causing pop error with Firefox

Hi Justin,
Can you elaborate on the network setup? Eg. is Firefox locally installed or network,  where is the profile located, using Citrix or the like, etc.

Wim
Op vr 18 okt. 2019 15:33 schreef JUSTIAA2 <JUSTIAA2 at ucia.gov<mailto:JUSTIAA2 at ucia.gov>>:
Good Morning,


This is a big issue for us. We can’t move forward with the deployment of Firefox v68 without this being fixed. Before v68, this wasn’t an issue…what has changed?



From: Enterprise <enterprise-bounces at mozilla.org<mailto:enterprise-bounces at mozilla.org>> On Behalf Of JUSTIAA2
Sent: Thursday, October 17, 2019 12:56 PM
To: 'Mike Kaply' <mkaply at mozilla.com<mailto:mkaply at mozilla.com>>
Cc: enterprise at mozilla.org<mailto:enterprise at mozilla.org>
Subject: Re: [Mozilla Enterprise] Hyperlinks in Outlook causing pop error with Firefox

Doesn’t the –no-remote allow another Firefox process open with a new Firefox profile? That’s not what we want. We want to be able to open a Hyperlink from outlook in a new tab in a Firefox instance that’s already up.

From: Mike Kaply <mkaply at mozilla.com<mailto:mkaply at mozilla.com>>
Sent: Thursday, October 17, 2019 11:20 AM
To: JUSTIAA2 <JUSTIAA2 at ucia.gov<mailto:JUSTIAA2 at ucia.gov>>
Cc: enterprise at mozilla.org<mailto:enterprise at mozilla.org>
Subject: Re: [Mozilla Enterprise] Hyperlinks in Outlook causing pop error with Firefox

Are you using -no-remote to launch your Firefox instance?

Mike

On Thu, Oct 17, 2019 at 10:15 AM JUSTIAA2 <JUSTIAA2 at ucia.gov<mailto:JUSTIAA2 at ucia.gov>> wrote:
Good Morning,

When clicking on a Hyperlink in Outlook I get the following pop message “Firefox is already running, but is not responding. The old Firefox process must be closed to open a new window”.  I haven’t seen this issue since updating to Firefox v68 ESR. What could cause this issue? We have one default Firefox profile that we’ve renamed “firefox.default”. Any help will be greatly appreciated.


Thanks,

Justin Anderson
Software Engineer
CACI

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