<html><head><meta http-equiv="Content-Type" content="text/html charset=utf-8"></head><body style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space;" class=""><br class=""><div><blockquote type="cite" class=""><div class="">On Jan 26, 2016, at 2:33 PM, Sean McArthur <<a href="mailto:smcarthur@mozilla.com" class="">smcarthur@mozilla.com</a>> wrote:</div><br class="Apple-interchange-newline"><div class=""><div style="font-family: Helvetica; font-size: 18px; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px;" class="">Are they, though?</div></div></blockquote><div><br class=""></div><div>We see a disproportionate number of accounts being verified on the phone. This means that users are registering on a computer, feeling their pockets vibrate, and clicking the link in their smartphone email. Android is the #3 OS for viewing the “account verified” screen where as it is only #8 when it comes to viewing the registration screen. This is only possible as people are more likely to check their email on their phones.</div><br class=""><blockquote type="cite" class=""><div class=""><div style="font-family: Helvetica; font-size: 18px; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px;" class="">If I had just signed up to a service on my desktop, and it sent me an email, I'd likely see the email in my desktop browser. (I'm also trained to automatically delete emails from services I've just signed up to, but I don't know if that's common.)<br class=""></div></div></blockquote><div class=""><div style="font-family: Helvetica; font-size: 18px; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px;" class=""> <br class=""></div></div><div style="font-family: Helvetica; font-size: 18px; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px;" class="">Not every user will see the “account verified” screen in all contexts.</div><div style="font-family: Helvetica; font-size: 18px; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px;" class=""><br class=""></div><blockquote type="cite" class=""><div class=""><div style="font-family: Helvetica; font-size: 18px; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px;" class="">I don't know if including this form will improve things. It is low effort, though, and we could try it as an experiment. Is a user more likely to follow a call to action on the success screen, while still thinking about the sign up process, than they are afterwards when they receive an email?</div></div></blockquote></div><div class=""><br class=""></div>Is it low effort? I think legal/privacy might feel differently about collecting phone numbers and sending SMS messages.<div class=""><br class=""></div><div class="">I’m all for experiments though, but my money is on improving the post-verification emails with app/play store buttons.<br class=""><div class=""><br class=""></div><div class=""><div class=""><div style="orphans: 2; widows: 2;" class="">Ryan Feeley</div><div style="orphans: 2; widows: 2;" class="">UX, Cloud Services</div><div style="orphans: 2; widows: 2;" class="">Mozilla UX</div><div style="orphans: 2; widows: 2;" class="">IRC: rfeeley</div><div class=""><br class=""></div></div></div></div></body></html>