<html><head><meta http-equiv="Content-Type" content="text/html charset=utf-8"></head><body style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space;" class=""><div class="">How can we measure freak outs?</div><br class=""><div class="">
<div class=""><div style="orphans: 2; widows: 2;" class="">Ryan Feeley</div><div style="orphans: 2; widows: 2;" class="">UX, Cloud Services</div><div style="orphans: 2; widows: 2;" class="">Mozilla UX</div><div style="orphans: 2; widows: 2;" class="">IRC: rfeeley</div></div>
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<br class=""><div><blockquote type="cite" class=""><div class="">On Feb 25, 2015, at 1:44 PM, Christopher Karlof <<a href="mailto:ckarlof@mozilla.com" class="">ckarlof@mozilla.com</a>> wrote:</div><br class="Apple-interchange-newline"><div class=""><div dir="ltr" style="font-family: Helvetica; font-size: 18px; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px;" class="">On Wed, Feb 25, 2015 at 8:57 AM, Ryan Feeley<span class="Apple-converted-space"> </span><span dir="ltr" class=""><<a href="mailto:rfeeley@mozilla.com" target="_blank" class="">rfeeley@mozilla.com</a>></span><span class="Apple-converted-space"> </span>wrote:<br class=""><div class="gmail_extra"><div class="gmail_quote"><blockquote class="gmail_quote" style="margin: 0px 0px 0px 0.8ex; border-left-width: 1px; border-left-color: rgb(204, 204, 204); border-left-style: solid; padding-left: 1ex;"><div style="word-wrap: break-word;" class=""><div class="">Hi all,</div><div class=""><br class=""></div><div class="">John and I were recently deeply moved by Luke W’s long form article on showing passwords by default.</div><div class=""><br class=""></div><div class=""><a href="http://www.lukew.com/ff/entry.asp?1941" target="_blank" class="">http://www.lukew.com/ff/entry.asp?1941</a></div><div class=""><br class=""></div></div></blockquote><div class=""><br class=""></div><div class="">Cool article.</div><div class=""><br class=""></div><div class="">Thoughts:</div><div class=""><br class=""></div><div class="">1) Luke seems focused on Mobile in that article. On Mobile, users have different security/trust expectations than on Desktop.</div><div class="">2) FWIW, I tried show people’s password by default on Desktop in my password manager project ~2010 (for the same reasons Luke discusses) and lots of people freaked out. We started hiding it by default instead.</div><div class=""><br class=""></div><div class="">-chris</div><div class=""><br class=""></div><div class=""><br class=""></div><div class=""><br class=""></div><div class=""> </div><blockquote class="gmail_quote" style="margin: 0px 0px 0px 0.8ex; border-left-width: 1px; border-left-color: rgb(204, 204, 204); border-left-style: solid; padding-left: 1ex;"><div style="word-wrap: break-word;" class=""><div class=""></div><div class="">TL;DR – when users understand their passwords are being shown before they start typing, they are okay with it, and it helps them sign in with much higher success.</div><div class=""><br class=""></div><div class="">Now that we are tracking the success rate of our forms that require passwords, and also (soon?) tracking the usage of the Show password control, I would like to propose that we run an experiment to show the password by default with this design.</div><div class=""><br class=""></div><div class=""><a href="https://www.dropbox.com/s/ee4kkq52i2ve4rd/two-options.png?dl=0" target="_blank" class="">https://www.dropbox.com/s/ee4kkq52i2ve4rd/two-options.png?dl=0</a></div><div class=""><br class=""></div><div class="">The left shows the default state (on) and the right shows the unchecked state.</div><div class=""><br class=""></div><div class="">Make sense?</div><span class="HOEnZb"><font color="#888888" class=""><br class=""><div class=""><div class=""><div class="">Ryan Feeley</div><div class="">UX, Cloud Services</div><div class="">Mozilla UX</div><div class="">IRC: rfeeley</div></div></div><br class=""></font></span></div><br class="">_______________________________________________<br class="">Dev-fxacct mailing list<br class=""><a href="mailto:Dev-fxacct@mozilla.org" class="">Dev-fxacct@mozilla.org</a><br class=""><a href="https://mail.mozilla.org/listinfo/dev-fxacct" target="_blank" class="">https://mail.mozilla.org/listinfo/dev-fxacct</a></blockquote></div></div></div></div></blockquote></div><br class=""></body></html>