<html><head><meta http-equiv="Content-Type" content="text/html charset=windows-1252"></head><body style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space;"><div>Bug updated with original wireframes (that pin the error to the field). More concerning to me is this more recent Change Password bug in Firefox Desktop: <a href="https://bugzilla.mozilla.org/show_bug.cgi?id=1081158">https://bugzilla.mozilla.org/show_bug.cgi?id=1081158</a></div><br><div apple-content-edited="true">
<div style="color: rgb(0, 0, 0); letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px; word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space;"><div style="color: rgb(0, 0, 0); letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px; word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space;"><div style="color: rgb(0, 0, 0); letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px; word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space;"><div style="color: rgb(0, 0, 0); letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px; word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space;"><div style="color: rgb(0, 0, 0); font-family: Helvetica; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-align: -webkit-auto; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space;"><div>Ryan Feeley</div><div>UX, Cloud Services</div><div>Mozilla UX</div><div>IRC: rfeeley</div></div></div></div></div></div>
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<br><div><div>On Nov 3, 2014, at 1:00 PM, Chris Karlof <<a href="mailto:ckarlof@mozilla.com">ckarlof@mozilla.com</a>> wrote:</div><br class="Apple-interchange-newline"><blockquote type="cite"><meta http-equiv="Content-Type" content="text/html charset=windows-1252"><div style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space;"><div><a href="https://github.com/mozilla/fxa-content-server/issues/1828">https://github.com/mozilla/fxa-content-server/issues/1828</a></div><div><br></div><div>-chris</div><div><br></div><div><br></div><br><div><div>On Nov 2, 2014, at 3:02 PM, Gavin Sharp <<a href="mailto:gavin@gavinsharp.com">gavin@gavinsharp.com</a>> wrote:</div><br class="Apple-interchange-newline"><blockquote type="cite"><div dir="ltr">Forwarding from firefox-dev:<br><br><br>---------- Forwarded message ----------<br>From: Steve Jones <<a href="mailto:steve.g.jones@ntlworld.com">steve.g.jones@ntlworld.com</a>><br>To: <<a href="mailto:firefox-dev@mozilla.org">firefox-dev@mozilla.org</a>><br>Cc: <br>Date: Sat, 1 Nov 2014 07:31:30 -0000<br>Subject: Problem with changing password for Firefox account<br><br>Hi, <br><br>I have a firefox account, and this morning, I tried to change my password<br>using the website <a href="https://accounts.firefox.com/settings">https://accounts.firefox.com/settings</a><br><br>This has three links viz. Change password, Delete account & Sign out.<br><br>Upon clicking on the Change password link, a new page appeared<br>containing two fields, one labelled old password, and one labelled<br>new password, plus a confirm button. I entered my old password<br>in the first field, and then the new password in the second field,<br>followed by clicking on the confirm button. The webpage then came<br>up with an incorrect password message.<br><br>I think the above webpage has a bug in it; normally, on all websites<br>that I am familiar with which allow changing of passwords, they all<br>have three fields, one for the old password, one for the new password<br>and a third for confirming the new password; the above webpage lacks<br>the last field.<br><br>After playing around with things, I went to the Firefox account sign in<br>page <a href="https://accounts.firefox.com/signin">https://accounts.firefox.com/signin</a>, and clicked on the forgot<br>password link. Upon receiving a reset password email from firefox,<br>this took me to a reset password, and which contained the confirm<br>new password field (as one would expect). So, there is a get-around to<br>the problem of changing my password, but clicking on the forgot<br>password link seems a pretty stupid way of doing it…<br><br>Could someone please look into this problem and fix it.<br><br>Incidentally, while I am here, I had a hell of a job contacting firefox<br>to report this problem. I tried clicking on the contact us link on the<br>firefox help page, and found this to be a circumlocution office (for<br>those who know their Dickens): there is no straightforward way of<br>reporting problems. Perhaps you could fix this too…<br><br>Steve Jones, a somewhat bemused firefox user<br></div>
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