I'm not sure if this is out of scope for this discussion, but in the past year I've had a number of conversations with current and former Mozilla staff about power disparities within MoCo that to me speak to a lack of conflict resolution and support systems within the org. I wonder if this discussion is leading somewhere that could also help resolve internal tensions within MoCo. Would love to hear some thoughts from staff members. (And feel free to reach out to me off list if you're uncomfortable talking about this here, or if you think I'm taking this thread off-topic.)<br><div><br></div><div>Cheers!</div><div>Lyre Calliope</div><div><br></div><div><a href="http://captaincalliope.net" target="_blank">http://captaincalliope.net</a></div><div><a href="http://twitter.com/captaincalliope" target="_blank">http://twitter.com/captaincalliope</a></div><br><div class="gmail_quote">On Tue Nov 11 2014 at 7:41:39 PM Majken Connor <<a href="mailto:majken@gmail.com" target="_blank">majken@gmail.com</a>> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div dir="ltr"><div>I think with regards to allowing people to contact someone directly or using a ticket system, it won't hurt to consider using both. These will not be professional conflict negotiators handling these requests. You should design the system with the assumption that someone at some point is going to totally get it wrong. There should be some oversight to allow people to complain about their request being handled poorly, either because of the amount of time between responses or because of the quality of responses. We would also want to be careful that the oversight group doesn't tend towards defending their team.  We wouldn't want someone who feels alienated to get back "so and so is doing their best, I don't think they did anything wrong," we'd want them to get "while so and so is doing their best, I can see why you were upset with this or that part of the response."<br><br></div>I do think some sort of tracking would be very important, we'd want to know if we're getting a lot of issues around a specific team or a specific region. We'd also want to know if we're getting a lot of issues around a certain type of discrimination.<br><br>I wonder if there is a system out there that would allow the person asking for help to remain anonymous, so someone can use the system to reply, but the person helping them won't know who is asking for the help unless they volunteer it.<br></div><div class="gmail_extra"><br><div class="gmail_quote">On Mon, Nov 10, 2014 at 3:11 PM, Lawrence Kisuuki <span dir="ltr"><<a href="mailto:lawrence@mozilla-uganda.org" target="_blank">lawrence@mozilla-uganda.org</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div dir="ltr"><div class="gmail_default" style="font-family:tahoma,sans-serif;color:rgb(0,0,0)">Hello David,</div><div class="gmail_default" style="font-family:tahoma,sans-serif;color:rgb(0,0,0)"><br></div><div class="gmail_default" style="font-family:tahoma,sans-serif;color:rgb(0,0,0)">Hadn't seen that page, yes that works. Thanks.</div><div class="gmail_default" style="font-family:tahoma,sans-serif;color:rgb(0,0,0)"><br></div><div><div><div dir="ltr"><span><div><div><span style="color:rgb(39,78,19)"><b>Regards,<br><br></b></span></div><span style="color:rgb(39,78,19)"><b>Lawrence<br><br></b></span></div><div><span style="color:rgb(39,78,19)"><b>Community Manager<br></b></span></div><div><span style="color:rgb(39,78,19)"><b>Mozilla Uganda | GenOpen</b></span><br></div><div><span style="color:rgb(39,78,19)"><b><br></b></span></div></span><div><span style="font-family:arial,sans-serif;font-size:13px">------------------------------</span><span style="font-family:arial,sans-serif;font-size:13px"><u></u>------------------------------</span><span style="font-family:arial,sans-serif;font-size:13px"><u></u>----------</span><br style="font-family:arial,sans-serif;font-size:13px"><br style="font-family:arial,sans-serif;font-size:13px"><span style="font-family:arial,sans-serif;font-size:13px">Message: 1</span><br style="font-family:arial,sans-serif;font-size:13px"><span style="font-family:arial,sans-serif;font-size:13px">Date: Mon, 10 Nov 2014 11:04:25 -0800 (PST)</span><br style="font-family:arial,sans-serif;font-size:13px"><span style="font-family:arial,sans-serif;font-size:13px">From: David  Boswell <</span><a href="mailto:dboswell@mozilla.com" style="font-family:arial,sans-serif;font-size:13px" target="_blank">dboswell@mozilla.com</a><span style="font-family:arial,sans-serif;font-size:13px">></span><span><br style="font-family:arial,sans-serif;font-size:13px"><span style="font-family:arial,sans-serif;font-size:13px">To: For discussions about how to grow Mozilla and bring in new</span><br style="font-family:arial,sans-serif;font-size:13px"><span style="font-family:arial,sans-serif;font-size:13px">        contributors    <</span><a href="mailto:community-building@mozilla.org" style="font-family:arial,sans-serif;font-size:13px" target="_blank">community-building@mozilla.<u></u>org</a><span style="font-family:arial,sans-serif;font-size:13px">></span><br style="font-family:arial,sans-serif;font-size:13px"><span style="font-family:arial,sans-serif;font-size:13px">Subject: Re: [CBT] Draft Conflict Resolution Guidelines</span><br style="font-family:arial,sans-serif;font-size:13px"><span style="font-family:arial,sans-serif;font-size:13px">Message-ID:</span><br style="font-family:arial,sans-serif;font-size:13px"></span><span style="font-family:arial,sans-serif;font-size:13px">        <</span><a href="mailto:272974769.30681229.1415646265221.JavaMail.zimbra@mozilla.com" style="font-family:arial,sans-serif;font-size:13px" target="_blank">272974769.30681229.<u></u>1415646265221.JavaMail.zimbra@<u></u>mozilla.com</a><span style="font-family:arial,sans-serif;font-size:13px">></span><br style="font-family:arial,sans-serif;font-size:13px"><span style="font-family:arial,sans-serif;font-size:13px">Content-Type: text/plain; charset=utf-8</span><span><br style="font-family:arial,sans-serif;font-size:13px"><br style="font-family:arial,sans-serif;font-size:13px"><span style="font-family:arial,sans-serif;font-size:13px">> Again no one answered the question about the report email. For instance</span><br style="font-family:arial,sans-serif;font-size:13px"><span style="font-family:arial,sans-serif;font-size:13px">> council already has </span><a href="mailto:reps-council@mozilla.com" style="font-family:arial,sans-serif;font-size:13px" target="_blank">reps-council@mozilla.com</a><br style="font-family:arial,sans-serif;font-size:13px"><br style="font-family:arial,sans-serif;font-size:13px"><span style="font-family:arial,sans-serif;font-size:13px">For the question about having an email for people to use to report incidents, I suggest coordinating with the contact information that's being provided on the Community Participation Guidelines at:</span><br style="font-family:arial,sans-serif;font-size:13px"><br style="font-family:arial,sans-serif;font-size:13px"><a href="https://www.mozilla.org/en-US/about/governance/policies/participation/" style="font-family:arial,sans-serif;font-size:13px" target="_blank">https://www.mozilla.org/en-US/<u></u>about/governance/policies/<u></u>participation/</a><br style="font-family:arial,sans-serif;font-size:13px"><br style="font-family:arial,sans-serif;font-size:13px"><span style="font-family:arial,sans-serif;font-size:13px">Dino and also the Conductors are both listed on that page as places for people to reach out to when a participation issue, such as conflict, arises.</span><br style="font-family:arial,sans-serif;font-size:13px"><br style="font-family:arial,sans-serif;font-size:13px"><span style="font-family:arial,sans-serif;font-size:13px">Instead of setting up another point of contact, we could coordinate with Dino about having a common communication method.  Maybe he'd be open to creating an alias and we could use it there and can share out in other places as well?</span><br style="font-family:arial,sans-serif;font-size:13px"><br style="font-family:arial,sans-serif;font-size:13px"><span style="font-family:arial,sans-serif;font-size:13px">Thanks,</span><br style="font-family:arial,sans-serif;font-size:13px"><span style="font-family:arial,sans-serif;font-size:13px">David</span><br style="font-family:arial,sans-serif;font-size:13px"></span></div></div></div></div>
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