[CBT] What does radical participation look like?

Larissa Shapiro lshapiro at mozilla.com
Wed Nov 12 06:24:30 PST 2014

Strongly agree, we as community builders can be resources, trainers, and support for staff whose role, in the long run, is to scaffold participation. Comiited time from staff,  and KPIs/measurements of involvement are keys to that.

In this model in its early days we also very much need to be ears to the community, understanding needs, issues, and new projects, and then amplifying those to make sure the foundational resources, education training, and other support structures that can allow radical participation to grow, are there.

Loving this discussion,


I feel like we need to develop a culture of community building, which means that leadership should be indicating that CB is part of your job if you work for Mozilla. Part of community building is retention, so Gerv’s point on nurturing is also hugely important. 

If we’re going to create such a culture, we need buy in from the top, and I think we already have it. Having a specific % of time spent or a personal contributor goal seem like practical implementations, so what’s the proper starting place for individual staff and how do we memo that out? I think it has to be paired with the training and resources the CBT can provide because Madalina is right, some people don’t understand the how or why.


 <https://webmaker.org/>	Laura Hilliger
Training & Educational Lead
Mozilla Foundation

Email: laura at mozillafoundation.org <mailto:laura at mozillafoundation.org>
Twitter: @epilepticrabbit <http://twitter.com/epilepticrabbit>
> On Nov 12, 2014, at 1:06 PM, Madalina Ana <mana at mozilla.com> wrote:
> I really like the "staff as scaffolding" model , in SUMO we often say that our goal is to make ourselves (staff) obsolete.
> One thing that often comes to my mind when I think about staff participation is that we actually need community building for staff. You cannot have participation without engagement and giving people 20% or 5% time for community building will not make a radical difference if people are not engaged or they do not understand the purpose. The way I see it is to work on building that engagement to the extent that staff members/managers themselves ask for 5, 10, 20 percent depending on their needs for community building. 
> Madalina
> On Wed, Nov 12, 2014 at 12:46 PM, Gervase Markham <gerv at mozilla.org <mailto:gerv at mozilla.org>> wrote:
> On 12/11/14 09:55, Benjamin Kerensa wrote:
> > Also ask their managers? Something tells me their response might be
> > that they cannot meet deadlines if they spent 20% on community
> > building.
> I think we need to find a way to help people understand that community
> building is going slower now in order to go faster later. We built B2G
> in a real rush, and "there wasn't time" for this. When will there be
> time to invest for the future in B2G development? Surely that means
> giving people time to spend nurturing a community?
> Gerv
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> -- 
> Madalina Ana
> Global Community Manager - SUMO
> Email: mana at mozilla.com <mailto:mana at mozilla.com>
> IRC: madalina
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