[CBT] Draft Conflict Resolution Guidelines

April Morone linuxwebdeveloper at gmail.com
Wed Nov 5 09:43:04 PST 2014


To All,
About what Mitchell Baker stated, I agree with her about this.  And, I
have seen many people comment in the Mozilla group called/titled
'Mozilla Contributors' about this very topic of discrimination, as
well as about there being Autocracy and that they feeel less than
because of this.  It is disconcerting and it worries me of
contributors worrying about this.  Whatever I can do to  help them
about this, please let me know, and I will help everyone about this as
best I can.  I would like to address this very topic (if allowed to do
so) in my very first rep meeting that, as a new rep, I will be holding
Nov. 14th, 2014 (a Thursday) at 11:30p.m. IST/10a.m. EDT (EST)/1p.m.
PDT (PST)/6p.m. UDT/.  I'd like to help in any way that I can for
Mozilla and for Mozilla contributors, all.
April Morone

On 11/5/14, community-building-request at mozilla.org
<community-building-request at mozilla.org> wrote:
> Send Community-building mailing list submissions to
> 	community-building at mozilla.org
>
> To subscribe or unsubscribe via the World Wide Web, visit
> 	https://mail.mozilla.org/listinfo/community-building
> or, via email, send a message with subject or body 'help' to
> 	community-building-request at mozilla.org
>
> You can reach the person managing the list at
> 	community-building-owner at mozilla.org
>
> When replying, please edit your Subject line so it is more specific
> than "Re: Contents of Community-building digest..."
>
>
> Today's Topics:
>
>    1. Re:  Draft Conflict Resolution Guidelines (Yvan Boily)
>    2. Re:  Draft Conflict Resolution Guidelines (Lawrence Kisuuki)
>    3. Re:  Draft Conflict Resolution Guidelines (Emma Irwin)
>    4. Re:  Draft Conflict Resolution Guidelines (Emma Irwin)
>    5. Re:  Draft Conflict Resolution Guidelines (Janet Swisher)
>
>
> ----------------------------------------------------------------------
>
> Message: 1
> Date: Tue, 4 Nov 2014 23:42:01 -0800 (PST)
> From: Yvan Boily <yboily at mozilla.com>
> To: For discussions about how to grow Mozilla and bring in new
> 	contributors	<community-building at mozilla.org>
> Subject: Re: [CBT] Draft Conflict Resolution Guidelines
> Message-ID:
> 	<1832066205.9498233.1415173321883.JavaMail.zimbra at mozilla.com>
> Content-Type: text/plain; charset=utf-8
>
> Sigh.
>
> This is why I eagerly await switching to GMail.
> ----
>
> I think a better approach might be to rewrite the specific section as:
>
> 7. Discrimination.  Here a Mozillian judges or discriminates against another
> based on any consideration addressed in the Community Participation
> Guidelines related to Diversity and Inclusion.  These claims are very
> sensitive and should be handled seriously.  This includes, but is not
> limited to people of varied age, culture, ethnicity, gender,
> gender-identity, language, race, sexual orientation, geographical location
> and religious views.
>
>
>
> ----- Original Message -----
> From: "Yvan Boily" <yboily at mozilla.com>
> To: "For discussions about how to grow Mozilla and bring in new
> contributors" <community-building at mozilla.org>
> Sent: Tuesday, November 4, 2014 11:37:13 PM
> Subject: Re: [CBT] Draft Conflict Resolution Guidelines
>
>
>
>
> ----- Original Message -----
> From: "Mitchell Baker" <mitchell at mozilla.com>
> To: community-building at mozilla.org
> Sent: Tuesday, November 4, 2014 10:10:42 PM
> Subject: Re: [CBT] Draft Conflict Resolution Guidelines
>
> Hi folks
>
> Lawrence, it is so inspiring to see this type of work happening in Mozilla
> communities. Thank you!
>
> I have one suggestion, if I may. I notice the racism section comments how
> serious a problem this is. I agree absolutely. The sexism section does not
> say this. Actually, now that I look at it again, i see that the section is
> titled "Sexual Assualt" which is about as serious as one can get. So my
> suggestion is to note the seriousness of both. And as I right this, I wonder
> if there should be a section about "gender discrimination" in addition to
> the actual assault section. Otherwise it could be read to mean assualt is
> ad, but discriminaton against women is OK. Please be assureed know this is
> not the intent, I'm thinking of people reading this without knowing the
> people involved.
>
> thanks!
>
> mitchell
>
> On 11/4/14 5:09 PM, Lawrence Kisuuki wrote:
>
>
>
> Hello David, team,
>
> Hope you're well. I finalised the draft on our conflict resolution
> guidelines in the community. I've also involved closely Tom to help create
> an effective report system through a confidential email address and we'll be
> testing this soon with some of the Mozilla communities with your go ahead.
>
> Find the draft here:
> https://drive.google.com/file/d/0B-3hqi7QsQVZNV9DMm9RRmFiblE/view?usp=sharing
>
>
> Thanks.
>
> Regards,
>
> Lawrence
>
> Community Manager
> Mozilla Uganda | GenOpen
>
>
> _______________________________________________
> Community-building mailing list Community-building at mozilla.org
> https://mail.mozilla.org/listinfo/community-building
>
>
> _______________________________________________
> Community-building mailing list
> Community-building at mozilla.org
> https://mail.mozilla.org/listinfo/community-building
>
>
> ------------------------------
>
> Message: 2
> Date: Wed, 5 Nov 2014 14:55:40 +0300
> From: Lawrence Kisuuki <lawrence at mozilla-uganda.org>
> To: Community Building Mozilla <community-building at mozilla.org>
> Cc: Tom Farrow <tom at mozilla.org.uk>, Benjamin Kerensa
> 	<bkerensa at gmail.com>,	yboily at mozilla.com
> Subject: Re: [CBT] Draft Conflict Resolution Guidelines
> Message-ID:
> 	<CAB1ZAtPLWN=TwNNMtvg=Dvmo4SNESEgCGW1BxmoqBqzewLM2jA at mail.gmail.com>
> Content-Type: text/plain; charset="utf-8"
>
> Hello
>
> Benjamin, I agree that people may have comfort with speaking to certain
> people but that's what kills conflict mediation. Sometimes they go to the
> wrong people who don't help them out. Definitely we're going to have some
> few stewards, but I'm imagining the situation where there's a conflict with
> a steward. The idea is we make this an open process for the reporter, they
> send an email and we advise them on the right person who can help to solve
> the problem, if they agree we proceed, if they don't they can pursue
> another avenue. The key is for them to try to first reach out. To fill the
> missing void of a neutral communication channel for reporting a problem.
>
> In agreement with Tom, we need to have tickets to ensure that people's
> problems are resolved because this leads to another conflict,
> "Frustration/neglect" or "distrust" in the system/community.
>
> I've added the edits, I'm glad you took time and read through the document.
> Yvan you're very right about the word discrimination, had looked for the
> right word that wouldn't so much shout racism, it scares people so I've
> changed it.
>
> Mitchell thank you. I hadn't noticed the loophole with the "sexual assault"
> section, I've added "gender discrimination" under it and expressed their
> gravity as well.
>
> Below is the link of the new document.
>
> https://docs.google.com/document/d/1TZ9yGhrDYtYSoYBKPxG858oO7pgNWdBd0SIk1DuNNwA/edit?usp=sharing
>
> Thanks, you're still welcome to adding more edits. So please let us know
> about any type of conflict we left out or procedure under the resolution
> techniques.
>
>
>
> *Regards,*
>
>
> *Lawrence*
>
> *Community Manager*
> *Mozilla Uganda | GenOpen*
> -------------- next part --------------
> An HTML attachment was scrubbed...
> URL:
> <http://mail.mozilla.org/pipermail/community-building/attachments/20141105/3b8feeea/attachment-0001.html>
>
> ------------------------------
>
> Message: 3
> Date: Wed, 5 Nov 2014 07:12:24 -0800
> From: Emma Irwin <emma.irwin at gmail.com>
> To: For discussions about how to grow Mozilla and bring in new
> 	contributors	<community-building at mozilla.org>
> Cc: San James Olweny <sanjames at mozilla-uganda.org>,	Tom Farrow
> 	<tom at mozilla.org.uk>, David Boswell <dboswell at mozilla.com>,	Larissa
> 	Shapiro <lshapiro at mozilla.com>
> Subject: Re: [CBT] Draft Conflict Resolution Guidelines
> Message-ID:
> 	<CA+YSYVEE+vYoAFyfz==HEi37xPV1QdQO+Judd1EfZ=abRs44Bw at mail.gmail.com>
> Content-Type: text/plain; charset="utf-8"
>
> Lawrence this is  - just so important, and very much appreciate the
> thoughts that have gone into it.  Especially descriptions like Frustration
> & Neglect .
>
> I like the ticket system, but I think - *especially* in cases where people
> fear for their safety - *knowing* who that email goes to will be important
> vrs just being told it will be forward to the right person?  Someone
> feeling at risk, may prefer a more direct and transparent route to that
> person.
>
>
>
>
>
> On Tue, Nov 4, 2014 at 5:09 PM, Lawrence Kisuuki <
> lawrence at mozilla-uganda.org> wrote:
>
>> Hello David, team,
>>
>> Hope you're well. I finalised the draft on our conflict resolution
>> guidelines in the community. I've also involved closely Tom to help
>> create
>> an effective report system through a confidential email address and we'll
>> be testing this soon with some of the Mozilla communities with your go
>> ahead.
>>
>> Find the draft here:
>> https://drive.google.com/file/d/0B-3hqi7QsQVZNV9DMm9RRmFiblE/view?usp=sharing
>>
>> Thanks.
>>
>>
>>
>> *Regards,*
>>
>>
>> *Lawrence*
>>
>> *Community Manager*
>> *Mozilla Uganda | GenOpen*
>>
>> _______________________________________________
>> Community-building mailing list
>> Community-building at mozilla.org
>> https://mail.mozilla.org/listinfo/community-building
>>
>>
>
>
> --
> Emma Irwin
> @sunnydeveloper
> Mozilla Reps Council Member
> -------------- next part --------------
> An HTML attachment was scrubbed...
> URL:
> <http://mail.mozilla.org/pipermail/community-building/attachments/20141105/af55b75d/attachment-0001.html>
>
> ------------------------------
>
> Message: 4
> Date: Wed, 5 Nov 2014 08:28:37 -0800
> From: Emma Irwin <emma.irwin at gmail.com>
> To: For discussions about how to grow Mozilla and bring in new
> 	contributors	<community-building at mozilla.org>
> Subject: Re: [CBT] Draft Conflict Resolution Guidelines
> Message-ID:
> 	<CA+YSYVEEd6ZbjobVdRCnJfM7qLP56Pi3r=gnzzp7NhZ8TuWiXg at mail.gmail.com>
> Content-Type: text/plain; charset="utf-8"
>
> I want to add that in the Reps program - mentors exist to help in this way.
> At least as a first point for conflict resolution.
> On Nov 4, 2014 10:04 PM, "Benjamin Kerensa" <bkerensa at gmail.com> wrote:
>
>> I like the idea of instead of a ticket system that there be a list of
>> stewards who people can reach out to and whose names are known that
>> way reporters can pick someone they are comfortable with. I think a
>> ticket system could raise some issues especially not knowing who would
>> triage or have access to reports in that system. This goes a bit
>> beyond collecting PII but also collecting information about sensitive
>> personal conflicts.
>>
>> On Tue, Nov 4, 2014 at 5:09 PM, Lawrence Kisuuki
>> <lawrence at mozilla-uganda.org> wrote:
>> > Hello David, team,
>> >
>> > Hope you're well. I finalised the draft on our conflict resolution
>> > guidelines in the community. I've also involved closely Tom to help
>> create
>> > an effective report system through a confidential email address and
>> we'll be
>> > testing this soon with some of the Mozilla communities with your go
>> ahead.
>> >
>> > Find the draft here:
>> >
>> https://drive.google.com/file/d/0B-3hqi7QsQVZNV9DMm9RRmFiblE/view?usp=sharing
>> >
>> > Thanks.
>> >
>> > Regards,
>> >
>> > Lawrence
>> >
>> > Community Manager
>> > Mozilla Uganda | GenOpen
>> >
>> > _______________________________________________
>> > Community-building mailing list
>> > Community-building at mozilla.org
>> > https://mail.mozilla.org/listinfo/community-building
>> >
>> _______________________________________________
>> Community-building mailing list
>> Community-building at mozilla.org
>> https://mail.mozilla.org/listinfo/community-building
>>
> -------------- next part --------------
> An HTML attachment was scrubbed...
> URL:
> <http://mail.mozilla.org/pipermail/community-building/attachments/20141105/98392c67/attachment-0001.html>
>
> ------------------------------
>
> Message: 5
> Date: Wed, 05 Nov 2014 10:42:52 -0600
> From: Janet Swisher <jswisher at mozilla.com>
> To: community-building at mozilla.org
> Subject: Re: [CBT] Draft Conflict Resolution Guidelines
> Message-ID: <545A538C.90805 at mozilla.com>
> Content-Type: text/plain; charset="iso-8859-1"; Format="flowed"
>
> I had a similar thought in reading the document -- that racism is one of
> many forms of discrimination (as is mentioned in the explanatory text).
> So +1 to that suggestion.
>
> Thanks to Lawrence and those involved in drafting this. It's a bit
> disheartening that the list of sources of conflict is so much longer
> than the strategies or procedures for handling it ;-) but I agree that
> it's important to enumerate them, so that people can find a sense of "do
> I have a legitimate complaint?"
>
> Some thoughts about wording in a few places:
>
> * "Marxist management" -- I'm not sure of the connotations of "Marxist"
> in Ugandan culture, but it seems better to me to leave out mentions of
> specific political ideologies, especially in a negative context.
> * " Oppressed community members " -- this assumes that someone is being
> oppressed, and puts a label on people who seek help. A more neutral way
> of saying this might be something like "If you are involved in a
> conflict with another Mozillian and would like help in resolving it ..."
> * "Positive effects of Conflicts" -- I think you probably meant
> "Positive effects of conflict resolution"
>
> On 11/5/14, 1:42 AM, Yvan Boily wrote:
>> Sigh.
>>
>> This is why I eagerly await switching to GMail.
>> ----
>>
>> I think a better approach might be to rewrite the specific section as:
>>
>> 7. Discrimination.  Here a Mozillian judges or discriminates against
>> another based on any consideration addressed in the Community
>> Participation Guidelines related to Diversity and Inclusion.  These claims
>> are very sensitive and should be handled seriously.  This includes, but is
>> not limited to people of varied age, culture, ethnicity, gender,
>> gender-identity, language, race, sexual orientation, geographical location
>> and religious views.
>>
>>
>>
>> ----- Original Message -----
>> From: "Yvan Boily" <yboily at mozilla.com>
>> To: "For discussions about how to grow Mozilla and bring in new
>> contributors" <community-building at mozilla.org>
>> Sent: Tuesday, November 4, 2014 11:37:13 PM
>> Subject: Re: [CBT] Draft Conflict Resolution Guidelines
>>
>>
>>
>>
>> ----- Original Message -----
>> From: "Mitchell Baker" <mitchell at mozilla.com>
>> To: community-building at mozilla.org
>> Sent: Tuesday, November 4, 2014 10:10:42 PM
>> Subject: Re: [CBT] Draft Conflict Resolution Guidelines
>>
>> Hi folks
>>
>> Lawrence, it is so inspiring to see this type of work happening in Mozilla
>> communities. Thank you!
>>
>> I have one suggestion, if I may. I notice the racism section comments how
>> serious a problem this is. I agree absolutely. The sexism section does not
>> say this. Actually, now that I look at it again, i see that the section is
>> titled "Sexual Assualt" which is about as serious as one can get. So my
>> suggestion is to note the seriousness of both. And as I right this, I
>> wonder if there should be a section about "gender discrimination" in
>> addition to the actual assault section. Otherwise it could be read to mean
>> assualt is ad, but discriminaton against women is OK. Please be assureed
>> know this is not the intent, I'm thinking of people reading this without
>> knowing the people involved.
>>
>> thanks!
>>
>> mitchell
>>
>> On 11/4/14 5:09 PM, Lawrence Kisuuki wrote:
>>
>>
>>
>> Hello David, team,
>>
>> Hope you're well. I finalised the draft on our conflict resolution
>> guidelines in the community. I've also involved closely Tom to help create
>> an effective report system through a confidential email address and we'll
>> be testing this soon with some of the Mozilla communities with your go
>> ahead.
>>
>> Find the draft here:
>> https://drive.google.com/file/d/0B-3hqi7QsQVZNV9DMm9RRmFiblE/view?usp=sharing
>>
>> Thanks.
>>
>> Regards,
>>
>> Lawrence
>>
>> Community Manager
>> Mozilla Uganda | GenOpen
>>
>>
>> _______________________________________________
>> Community-building mailing list Community-building at mozilla.org
>> https://mail.mozilla.org/listinfo/community-building
>>
>>
>> _______________________________________________
>> Community-building mailing list
>> Community-building at mozilla.org
>> https://mail.mozilla.org/listinfo/community-building
>> _______________________________________________
>> Community-building mailing list
>> Community-building at mozilla.org
>> https://mail.mozilla.org/listinfo/community-building
>
> --
> Janet Swisher <mailto:jREMOVEswisher at mozilla.com>
> Mozilla Developer Network <https://developer.mozilla.org>
> Developer Relations Community Manager
> -------------- next part --------------
> An HTML attachment was scrubbed...
> URL:
> <http://mail.mozilla.org/pipermail/community-building/attachments/20141105/4a3a4d0a/attachment.html>
>
> ------------------------------
>
> Subject: Digest Footer
>
> _______________________________________________
> Community-building mailing list
> Community-building at mozilla.org
> https://mail.mozilla.org/listinfo/community-building
>
>
> ------------------------------
>
> End of Community-building Digest, Vol 27, Issue 8
> *************************************************
>


-- 
My website I've built via code: http://howtobuildwebsitesviacode.com/


More information about the Community-building mailing list